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Assistant Part-time Manager

4 months ago

Conroe, United States Maurices Full time

GENERAL DESCRIPTION

Responsible for being a service leader in the store by leading store team members to deliver a consistent brand experience and provide excellent service to all customers. Contributes to the achievement of stores sales goals, visual brand expectations and execution of store operations. Key Accountabilities: Responsible for overseeing the store and staff in the absence of maurices full time management.

PERFORMANCE REQUIREMENTS Key Responsibilities:

- Ensures the successful execution of our customer service philosophy by:

- Practicing our Customer First Culture: Building an Authentic Connection: Connect with every Liv in a genuine way and delivering a welcoming first moment.

Create an Amazing Experience through asking open ended questions, making relevant recommendations, and sharing the benefits of our mymaurices rewards card & maurices credit card.
- Become an Expert Stylist: Communicate your style expertise and build credibility with Liv.
- Building sales through a commitment to our Customer First Experience. Consistently deliver, coach, and develop the behaviors of Connect, Observe, Suggest & Sell.
- Leading by example and consistently demonstrating a customer first philosophy. **Contributes positively to store results through**:

- Our Customer First Survey. o Personal and team recognition through “Love Notes” from Liv. o Store Sales Results. **Contributes to the team experience by**:

- Reacting quickly and communicating with team members regarding customer and store activity needs.
- Being inclusive, positive, and treating all team members with respect. updated 11/01/2022 -Engaging team members.
- Being receptive to feedback from others and making timely changes. **Leads and contributes to the brand experience by**:

- Setting daily goals, determining, and assigning tasks, and motivating the team.
- Ensuring work is accomplished on time, thoroughly, and according to company standards.
- Supporting the development of the team by coaching and providing timely open, honest, and direct feedback.
- Recognizing and celebrating associate service interactions and recognizes “Love Notes” delivered through our Customer First Survey.
- Demonstrating a commitment to ongoing learning through participation in LEAD and field training programs.
- Exercising good judgment and demonstrating professionalism. o Efficiently and accurately implementing maurices Operating Procedures.
- Understanding and executing all visual brand expectations.
- Representing the company’s current fashion. **Consistently works scheduled shifts and maintains a flexible schedule to meet store needs. ** Adheres to and enforces all company policies, procedures, safety practices and loss prevention procedures.

WORK EXPERIENCE AND EDUCATION REQUIREMENTS
- 1 year of customer service experience and supervisory experience preferred **Ability to foster a team environment and create a positive working environment ** Experience in training and directing others **Ability to take initiative in making decisions ** Demonstrating ability to achieve goals **High School Degree or GED preferred. Unique Requirements ** Work varied hours/days as business dictates **Able to operate and use all equipment necessary to run the store ** Able to operate computerized register system

Physical Requirements **Standing/Walking - 100% - Customer Service - greeting and assisting customers, retrieval, and direct selling of merchandise. ** Mental Alertness - 100% - Responsive to customer needs. - The ability to recognize and resolve security issues and customer concerns. - Follow specific sales techniques. - Comprehension of policy and procedures.

**Hand Dexterity - 50% - Operation of the POS equipment. - General store maintenance - dusting and cleaning. - Ticketing of merchandise and markdown tagging. updated 11/01/2022 Push/Pull/Reach both forward and overhead - 60% - Merchandising of store - hanging and moving clothing, moving boxes and displays. Hand Dexterity - 50% - Operation of the POS equipment. - General store maintenance - dusting and cleaning. - Ticketing of merchandise and markdown tagging. updated 11/01/2022 - General Store maintenance - vacuuming, cleaning stores windows, counters and displays. Hand Dexterity - 50% - Operation of the POS equipment. - General store maintenance - dusting and cleaning. - Ticketing of merchandise and markdown tagging. updated 11/01/2022 Stooping/Bending - 20% - Merchandising of store - unpacking and hanging cloth
- General store maintenance - dusting and cleaning. - Steaming of merchandise Stooping/Bending - 20% - Merchandising of store - unpacking and hanging clothes. - General store maintenance - dusting and cleaning. - Steaming of merchandise Hand Dexterity - 50% - Operation of the POS equipment. - General store maintenance - dusting and cleaning. - Ticketing of merchandise and markdown tagging. updated 11/01/2022 Lifting - 60% - Must be able to lift a minimum of 10-20 pounds repeatedly; occasion