Sales Manager

4 weeks ago

East Stroudsburg, United States Toyota of Stroudsburg, Stroudsburg Mitsubishi Full time

Develops, maintains and manages a professional financial consultation process and delivery experience within the service lane.
- Sets individual sales objectives and maintain productivity reports on all members of the service lane sales team individually and perform monthly, quarterly and annual reviews of staff.
- Coordinates and arranges delivery of all new and pre-owned vehicles including dispatching deals to Finance Professionals.
- Ensures a high quality, effective, professional sales experience is provided to every customer.
- Maintains high ethical standards in daily activities.
- Departs from traditional ways of doing things as appropriate to ensure maximum results, customer satisfaction, and loyalty.
- Achieves sales, profit, and customer satisfaction and loyalty objectives through effective management of sales team.
- Maintains profitability of sales department.
- Monitors the flow of work in the sales department and intervenes as needed to ensure results are achieved.
- Works with sales consultants and customers to ensure customer satisfaction.
- Builds productive working relationships through clear communications.
- Has an approachable style; fosters open communication through active listening.
- Generates pride and commitment within the sales department; instills customer and employee confidence.
- Resolves employees’ concerns promptly and effectively.
- Speaks clearly, concisely, and effectively in one-on-one and group situations.
- Follows up with customers to ensure they are satisfied with their sales experience.
- Promotes cooperation and teamwork among sales employees and other departments.
- Evaluates employee performance regularly, providing feedback, coaching and counseling, training, and career guidance as necessary; follows disciplinary procedures as needed.
- Understands the critical relationship between employee satisfaction and high performance, and thereby creates a positive working environment for employees to grow and excel.
- Ensures employees receive ongoing training to gain and continually improve required skills and results.
- Solicits, encourages, and implements innovative methods/ideas to improve sales and performance.
- Delegates work as appropriate to ensure customer satisfaction and results while developing employee skills.
- Communicates Toyota of Scranton vision, insists on sound business ethics, and models exemplary customer service.
- Performs daily and weekly sales productivity meetings to ensure all sales staff perform at the highest level possible.
- Ensures all Professionals obtain and maintain all training requirements and certification levels.
- Directly manages and desks all deals to balance the need to generate maximum amounts of vehicle and finance gross profit while achieving Toyota sales efficiency.
- Directly manages all aspects of our Variable Operations from inventory ordering through delivery.
- Monitors inventory to ensure all units are certified, state inspected, fueled, and cleaned at all times.
- Directly manages and administers all Toyota programs and incentives.
- Performs trade in appraisals as necessary.
- Understands and applies available Toyota programs and incentives accordingly to maximize profitability.
- Ensures the dealership adheres to all state and local laws regarding disclosures and notifications.
- Actively participates in the continuous improvement of all aspects of our dealership operation.
- Complies and enforces all TSS policies and procedures.
- Other duties as assigned

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