Server and Supervisor

4 weeks ago

New York, United States Poco Nyc Full time

**Job Summary: Server Supervisor**

As a Server Supervisor at our restaurant bar, you will play a pivotal role in ensuring exceptional guest experiences and smooth operations. You will oversee the front-of-house team, providing guidance, support, and leadership to servers to ensure the highest standards of service are consistently met.

**Key Responsibilities**:
1. **Team Leadership**: Lead by example, motivating and inspiring the server team to deliver outstanding service. Provide ongoing training and coaching to enhance team performance.

2. **Shift Management**: Effectively manage server schedules, ensuring adequate coverage during peak hours and special events. Delegate responsibilities and tasks efficiently to optimize workflow.

3. **Guest Satisfaction**: Monitor service levels closely, proactively addressing any issues or concerns to ensure guest satisfaction. Foster a welcoming and hospitable atmosphere to enhance the overall dining experience.

4. **Quality Control**: Maintain high standards of food and beverage presentation, ensuring all items meet company specifications. Conduct regular quality checks to uphold consistency and excellence in service delivery.

5. **Operational Efficiency**: Collaborate with the management team to streamline processes and improve operational efficiency. Identify areas for improvement and implement solutions to enhance productivity and profitability.

6. **Communication**: Facilitate clear and open communication between front-of-house and back-of-house staff to ensure seamless coordination and teamwork. Act as a liaison between servers, management, and other departments.

7. **Compliance**: Ensure compliance with all health, safety, and sanitation regulations, as well as company policies and procedures. Monitor alcohol service and adhere to responsible serving guidelines.

**Qualifications**:

- Previous experience in a supervisory or leadership role within the hospitality industry, preferably in a restaurant or bar environment.
- Strong interpersonal and communication skills, with the ability to effectively interact with guests, team members, and management.
- Excellent organizational and time management abilities, with a keen attention to detail.
- Proficiency in POS systems and restaurant management software.
- Knowledge of food and beverage trends, as well as a passion for delivering exceptional hospitality.
- Flexibility to work evenings, weekends, and holidays as needed.

Pay: $700.00 - $1,000.00 per week

Shift:

- 10 hour shift
- Evening shift
- Morning shift

Weekly day range:

- Every weekend

**Experience**:

- Restaurant experience: 3 years (required)

Ability to Commute:

- New York, NY 10009 (required)

Ability to Relocate:

- New York, NY 10009: Relocate before starting work (required)

Work Location: In person

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