Internal Sales Advisor

2 weeks ago


San Diego, United States Pacifica Senior Living Full time

_*Pacifica Companies is looking

or Internal Sales Advisors to

oin our C
- Cente
- _ Our Internal
- es Advisors is r
- onsible for p
- iding quality an

efficient customer exp
- ences in all a

pects of a call c
- er by partici
- ion through tele

/ texts. The
- n objective
- to quick
- and ef

ently answer all inq

and schedule an in-pers

tour. This position is expected to increase the percentage of documented leads, improve gathering of contact information, grow the provider’s inquiry-to-tour ratio, and advance and modernize sales efforts *Duties and Responsibilities Includes:*
- Provide live “chats” with customers online
- Interact with all prospects in a friendly and courteous manner
- Engage with all new prospects, create more detailed customer profiles and share information based on each prospect’s specific needs and desires
- Nurture prospect relationships and improve the quality of the prospect experience
- Facilitate direct connections with Community Relations Directors from the Pacifica Senior Living community/communities that interest them
- Securely track relevant customer data and interactions
- Knowledge of the communities and services that each community provides
- Provide prospect with relevant community information to assist them scheduling an in-person tour
- Prospect outreach to assist Community Relations Directors with maintaining their database
- Provide a high quality of customer service to existing and potential prospects
- Perform additional responsibilities as needed *Competencies/Skills Required*
- Excellent phone etiquette skills
- Ability and willingness to be part of a team which includes working together cohesively towards a common goal,
- Creating a positive work atmosphere and supporting each other to combine individual strengths to enhance team performance
- Maintain a courteous and professional manner when dealing with internal and external customers and vendors
- Ability to communicate information clearly
- Ability to handle multiple projects and details simultaneously
- Must be committed to accuracy and able to pay close attention to detail
- Well-developed oral and written communication/grammar skills
- Ability to readily isolate, evaluate, and solve problems with sound judgment
- Dedicated to ongoing education for changes in industry standards and trends
- Ability to maintain confidentiality both within and outside of the company
- Ability and discipline to follow all company policies including safety policies and procedures *Education and/or Experience* Minimum 3 -5 years’ experience in a sales/marketing/customer service environment and/or relevant senior living experience, including phone and keyboard skills. *Work Schedule:*
- Hours and days vary
- Open from 8:30 am
- 6:00 pm (7 days a week)
- Must be able to work weekends
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance Supplemental pay types:

- Commission pay Weekly day range:

- Every weekend
- Monday to Friday
- Weekends as needed Work setting:

- Call center
- In-person
- Office Ability to Relocate:

- San Diego, CA 92110: Relocate before starting work (required) Work Location: In person


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