Luxury Associate

3 weeks ago

New York, United States Modus Closing Full time

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

The Luxury Division - Luxury Associate (East)

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

Team Overview

The Luxury Division team oversees Compass’ luxury listing support and ensures that customers (real estate agents) are provided with the necessary tools to be competitive in the luxury space. The team is responsible for driving growth of Compass’ luxury market share across all regions by providing customers with competitive marketing opportunities and strategies, delivered with elevated service, with a goal of driving customer success. Operationally, the team is focused on customer satisfaction, increasing employee efficiency, unlocking capacity, and reducing the cost to serve customers - while continuously improving service levels in the areas of response, resolution, and ease of access to support.

As a Luxury Associate you will help oversee the Luxury projects for your jurisdiction (East or West) and provide support for the regions as it relates to TLD (The Luxury Division). You will be responsible for project management, coming up with strategic opportunities and being the voice for TLD. You will collaborate across the various departments and assist in progressing against KPIs in conjunction with your leadership team to ensure you are keeping up with the day-to-day operations & continuing to push to be the best in class for our customers.

Key Responsibilities
- Responsible for end-to-end luxury listing support for agents in territory (strategies / training / pitch support).
- Impeccable communication and presentation skills; ability to act as the voice of TLD to employees and agents within territory.
- Strong organizational and project management skills with the ability to manage several simultaneous projects in a high-growth, fast-changing environment.
- Excellent communicator who can effectively and succinctly speak to senior leaders, manage multiple stakeholders and cross-functional teams to solve complex/challenging operational and people issues; acting as the voice of the agent and employees back to the central TLD team / leadership.
- Responsible for timely and clear responses to agent inquiries
- Responsible for creating measurable impact that relieves field marketers from luxury work.
- Support development of agent-facing materials for TLD (Agent decks for councils / sales meetings / recruiting efforts / pitch efforts).
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

Job Skills & Requirements
- 2-4 years of experience in marketing, luxury, or branding role
- Previous experience in real estate preferred
- Great listening skills, connect well with others, and empathetic of the customer’s pain points
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Possess a deep understanding of marketing strategy and planning with the ability to identify the right tactics across a multitude of channels
- Excellent project management skills with a proven track record to meet deadlines.
Meticulous attention to detail, highly organized.
- Can thrive in a demanding, fast-paced environment, and wear multiple hats.
- Visual and artistic ability; strong working knowledge of creative programs such as InDesign and Photoshop
- Familiar with project management tool Workfront a plus

**This position is a full 5-day/week in-office position, based out of our New York HQ.**

The base pay range for this position is $47,900-$71,800 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

**Perks that You Need to Know About**:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); Urban

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