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Supply Chain Operations Specialist

3 months ago

Paramus, United States Nestlé USA Full time

Supply Chain Operations Specialist
- OSEM USA is a subsidiary of the OSEM Group, which is wholly owned by Nestlé S.A. OSEM USA markets food products in the US Kosher, Gluten Free and Food Service markets.- Hybrid Role - Office days Monday, Wednesday Thursday**Position Summary**:

- The Operation Specialist role is crucial in ensuring excellent service and our commercial success.- In this role you will lead the support & activities from ‘customer order’ to ‘proof of delivery’, including:
- Managing orders & fulfilment process: ensuring highest customer service level
- Support commercial team with information (KPIs, Inventory & other challenges) constantly exploring options in SAP to better support customers and sales team.
- Be the main contact point for Osem USA and our 3PL WH, manage inventory and all communications
- Extend support to operational team, coordinate POS material distribution and others.**Main Responsibilities**:

- Ensure order fulfilment and communicate with customers to deliver the best customer service.- Order processing, align on execution with supply chain partners & complete order administration cycle- Order & fulfilment process: Receive & Manage order receipt, schedule delivery routes, monitor order flow and delivery plan execution, raise potential issues, measure performance of 3PL WH, monitor KPI.
- Cost control & continuous improvement: Manage our WH activities and Distribution in the most efficient way, continually looking for ways to reduce cost and improve our KPI's. Engage in cost reduction activities, savings initiatives and more.
- 3PL WH and inventory - Manage inventory accuracy and receipts, monitor WH activity and processes.
- Support operations efforts and cross department efforts.
- IT (SAP/EDI) systems in operation: Manage ASKI interface and become an ‘operations expert’ of our SAP & EDI operation systems and processes in order to support the group in the most efficient way.**Other Responsibilities**:

- Manage Out of Town customers orders and deliveries
- Work closely with AR to manage ‘at risk customers’ while following our internal processes
- Ensure On Time and correct invoicing / POD and alignment of WH information and SAP information
- Work with customers, WH, sales team etcto get all relevant information that is needed to support the activity of the group (sales, Finance & operation) and any other responsibilities that will ensure smooth operation processes in OSEM USA

**Education & experience**:

- Bachelor’s degree in business administration, supply chain or operations, If no degree then min 4-5 years' experience in a similar customer service, operations, logistic position.
- Excellent excel skills is a must.
- Working in FMCG companies - advantage.
- Experienced in SAP (Business One) - advantage.
- The approximate pay range for this position is $55,000- $65,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location. Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position.- Requisition ID:298360- Paramus, NJ, US, 07652