Patient Access Center Agent I

2 weeks ago

Hollywood, United States Memorial Healthcare System Full time

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:
The Patient Access Center Agent I contributes to overall patient satisfaction by delivering exceptional customer service to patients, families, caregivers, providers and the community during inbound interaction through various channels of communication in a call center setting. Performs a complex variety of patient care activities including, but not limited to, accurate appointment scheduling, pre-registration, financial services to achieve first contact resolution and optimize patient flow. Consistently demonstrates Memorial Healthcare System's core values and service standards while addressing patient inquiries and concerns. Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes. Possesses strong verbal communication skills including good voice quality, diction, and articulation. Demonstrates professional interpersonal skills, uses independent thinking, and displays courtesy and empathy throughout the delivery of care.

**Responsibilities**:
Competencies:
ACCOUNTABILITY, ACCURACY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:
High School Diploma or Equivalent (required)

Additional Job Information:
Complexity of Work: This role requires critical thinking skills, effective communication, decisive judgment, and the ability to work with mínimal supervision. The incumbent must be able to work in a stressful environment and take appropriate action when required. Requires great attention to detail. Required Work Experience: One (1) year of customer service experience. Other Information: Call or contact center service experience preferred. Prior experience in a healthcare setting preferred.Bilingual - Spanish preferred.

Working Conditions and Physical Requirements:

- Bending and Stooping = 60%
- Climbing = 0%
- Keyboard Entry = 100%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 60%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 80%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 80%
- Running = 0%
- Sitting = 80%
- Squatting = 80%
- Standing = 80%
- Walking = 80%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 80%
- Distinguish Color = 0%
- Seeing - Far = 80%
- Seeing - Near = 80%
- Bio hazardous Waste = 60%
- Biological Hazards - Respiratory = 60%
- Biological Hazards - Skin or Ingestion = 60%
- Blood and/or Bodily Fluids = 60%
- Communicable Diseases and/or Pathogens = 60%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 60%
- Hazardous Chemicals = 60%
- Hazardous Medication = 60%
- Latex = 60%
- Computer Monitor = 100%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 0%
- Needles/Sharp Objects = 60%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 40%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 40%

Shift:
Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

  • Call Center Agent

    3 days ago

    Hollywood, United States Boothe's Heating Air Plumbing Drains & Electrical Full time

    Overview Boothe's is currently seeking a Call Center Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing...

  • Call Center Agent

    3 days ago

    Hollywood, United States Wrench Group Full time

    Boothe's is currently seeking a Call Center Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional...

  • Call Center Agent

    Found in: Resume Library US A2 - 2 weeks ago

    Hollywood, Maryland, United States Boothe Heating, Air, Plumbing and Drains Full time

    Overview: Boothe's is currently seeking a Call Center Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing...

  • Security Camera and Access Control System Service Technician

    2 weeks ago

    Hollywood, United States AT&I Systems Full time

    Job DescriptionJob DescriptionPosition Summary:Do you have a passion for providing world-class service to customers, colleagues, and communities? AT&I’s greatest strength is our people, and we are actively recruiting a full-time, enthusiastic, results-driven, and forward-thinking Service Technician to join our amazing team. In this role, you will service...

  • Guest Experience Agent

    Found in: beBee S US - 3 weeks ago

    Hollywood, United States Dream Hollywood Full time

    DescriptionA Guest Experience Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?Specifically, you would be responsible for performing the following tasks to the highest standards: Greet...

  • Guest Experience Agent

    Found in: beBee jobs US - 3 weeks ago

    Hollywood, Florida, United States Dream Hollywood Full time

    A Guest Experience Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?Specifically, you would be responsible for performing the following tasks to the highest standards:Greet guests and...

  • Patient Financial Services Representative I

    7 days ago

    Hollywood, United States Memorial Healthcare System Full time

    At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. **Summary**: Typical Overnight Shifts: 9:00PM - 7:30AM and 11:00PM - 7:30AM Flexible with...

  • Commerical Gates Service Technician

    2 weeks ago

    Hollywood, United States AT&I Systems Full time

    Job DescriptionJob DescriptionJob Description: Gates Service TechnicianSupervisor: VP, Commercial Gate SystemsPosition Summary:Do you have a passion for providing world-class service to customers, colleagues, and communities? AT&I’s greatest strength is our people, and we are actively recruiting a full-time, enthusiastic, results-driven, and...

  • Research Associate I

    Found in: beBee jobs US - 2 weeks ago

    Hollywood, California, United States Cedars-Sinai Full time

    Job DescriptionGrow your career at Cedars-SinaiThe Smidt Heart Institute reflects Cedars-Sinai's steadfast dedication to heart disease and research innovation giving patients access to the highest level of care. Year after year, thousands of people trust their hearts to Smidt Heart Institute at Cedars-Sinai. Our cardiologists, cardiac surgeons and niche care...

  • Research Associate I Prdm

    Found in: beBee jobs US - 2 weeks ago

    Hollywood, California, United States Cedars-Sinai Full time

    Job DescriptionGrow your career at Cedars-SinaiThe Smidt Heart Institute reflects Cedars-Sinai's steadfast dedication to heart disease and research innovation giving patients access to the highest level of care. Year after year, thousands of people trust their hearts to Smidt Heart Institute at Cedars-Sinai. Our cardiologists, cardiac surgeons and niche care...

  • Research Associate I

    Found in: beBee jobs US - 2 weeks ago

    Hollywood, California, United States Cedars-Sinai Full time

    Job DescriptionThe Meyer lab is seeking a Research Associate I who is interested in working on research projects related to proteomics, metabolomics, and iPSC derived models of human neurons. Projects will involve iPSC cleaning, maintenance, expansion, transfection, and differentiation. Experiments will also involve proteomic sample preparation and possibly...

  • Patient Services Representative

    3 weeks ago

    Hollywood, United States Northwest Center for Infertility and Rep Full time

    Job DescriptionJob DescriptionEnjoy what you do while contributing to a company that makes a difference in people’s lives. IVF Florida, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The...

  • Armed Security Agent

    3 weeks ago

    Hollywood, United States Pulmus7 Full time

    Job DescriptionJob DescriptionSalary: WHY JOIN US?Pulmus7, founded by veterans of the Israel Defense Forces (IDF), redefines security and protection. Our distinguished background infuses a unique approach to safeguarding diverse establishments. We offer security-armed agents an exceptional opportunity to learn from battle-tested strategies and cutting-edge...

  • Title Processor/closer

    6 days ago

    Hollywood, United States Florida Title Center LLC Full time

    Job DescriptionJob DescriptionFlorida Title Center is seeking a title processor/ closer to prepare and process title packages for the buyer and the seller.Candidates must be reliable, self-motivated, and have extreme attention to detail.Candidates must have good organizational and communication skills and must be able to multi-task.Processing program used is...

  • Research Lab Asst I

    Found in: beBee jobs US - 3 weeks ago

    Hollywood, California, United States Cedars-Sinai Full time

    Job DescriptionResearch Lab Assistant I performs lab cleaning and maintenance duties including washing and sterilizing glassware, operates autoclaves and other specialized equipment, utilizing special detergents or other cleaning agents.Assists in ordering and maintenance of cleaning supplies inventory. Performs other lab cleaning and maintenance as...

  • Patient Care Representative I

    7 days ago

    Hollywood, United States Memorial Healthcare System Full time

    At Memorial Healthcare System (MHS), our ever-growing pharmacy career options present unlimited opportunities to individuals passionate about advancing pharmacy practice. As a nationally recognized and respected leader for providing “A-rated” patient care and safety, MHS prides itself on being able to grow and adapt to the rapidly evolving needs of our...

  • Research Associate I

    Found in: beBee S US - 3 weeks ago

    West Hollywood, United States Cedars-Sinai Full time

    Job DescriptionThe Meyer lab is seeking a Research Associate I who is interested in working on research projects related to proteomics, metabolomics, and iPSC derived models of human neurons. Projects will involve iPSC cleaning, maintenance, expansion, transfection, and differentiation. Experiments will also involve proteomic sample preparation and possibly...

  • Research Associate I Prdm

    Found in: beBee S US - 3 weeks ago

    West Hollywood, United States Cedars-Sinai Full time

    Job DescriptionGrow your career at Cedars-Sinai!The Smidt Heart Institute reflects Cedars-Sinai's steadfast dedication to heart disease and research innovation giving patients access to the highest level of care. Year after year, thousands of people trust their hearts to Smidt Heart Institute at Cedars-Sinai. Our cardiologists, cardiac surgeons and niche...

  • Research Associate I

    Found in: beBee S US - 3 weeks ago

    West Hollywood, United States Cedars-Sinai Full time

    Job DescriptionGrow your career at Cedars-Sinai!The Smidt Heart Institute reflects Cedars-Sinai's steadfast dedication to heart disease and research innovation giving patients access to the highest level of care. Year after year, thousands of people trust their hearts to Smidt Heart Institute at Cedars-Sinai. Our cardiologists, cardiac surgeons and niche...

  • Full-time CRNA

    Found in: Talent US C2 - 2 days ago

    Hollywood, United States Gastro Health Full time

    Gastro Health is seeking a full-time CRNA to join us in our mission to provide high-quality, patient-centered anesthesia care in our Broward Specialty Surgical Center in Hollywood, Florida. We offer a flexible schedule and competitive compensation. If you are looking to relocate to a warm and vibrant area with endless possibilities, this is the perfect...