Patient Care Representative I
2 months ago
At Memorial Healthcare System (MHS), our ever-growing pharmacy career options present unlimited opportunities to individuals passionate about advancing pharmacy practice. As a nationally recognized and respected leader for providing “A-rated” patient care and safety, MHS prides itself on being able to grow and adapt to the rapidly evolving needs of our community and healthcare industry.
**Summary**:
Provides patient centered customer service to internal and external clients. Serves as a point of contact to patients and providers. In addition, acts as a conduit in collecting key patient information and coordinate delivery of care and service, including medication order, refill and delivery or shipping process.
**Responsibilities**:
Notifies clinical staff with any patient side effect and/or request from providers, patient or caregiver.Collects, document and reviews all needed information to ensure timely coordination of care.Assists with patient intake process and patient assistance activities.Communicates effectively in person, over the phone and in writing to provide customer service to the internal and external customer (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs, including patient information, delivery, storage, supplies, refills, education materials.Serves as a liaison between other departments within the pharmacy, payors, providers and the patients.Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment. Tracks packages with delivery service tools to ensure the patient receives medication in a timely manner and stability is intact.
**Competencies**:
ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
**Education and Certification Requirements**:
High School Diploma or Equivalent (required)
**Additional Job Information**:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with mínimal supervision. Must be able to work in a stressful environment and take appropriate action.Required Work Experience: Minimum of one (1) year of work experience in a service related setting
**Working Conditions and Physical Requirements**:
- Bending and Stooping = 40%
- Climbing = 40%
- Keyboard Entry = 60%
- Kneeling = 40%
- Lifting/Carrying Patients 35 Pounds or Greater = 0%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
- Lifting or Carrying > 75 lbs Non-Patient = 40%
- Pushing or Pulling > 75 lbs Non-Patient = 40%
- Reaching = 60%
- Repetitive Movement Foot/Leg = 40%
- Repetitive Movement Hand/Arm = 40%
- Running = 40%
- Sitting = 40%
- Standing = 60%
- Walking = 60%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 80%
- Taste Discrimination = 40%
- Depth Perception = 60%
- Distinguish Color = 60%
- Seeing - Far = 60%
- Seeing - Near = 60%
- Bio hazardous Waste = 40%
- Biological Hazards - Respiratory = 40%
- Communicable Diseases and/or Pathogens = 20%
- Asbestos = 20%
- Cytotoxic Chemicals = 40%
- Dust = 40%
- Gas/Vapors/Fumes = 20%
- Hazardous Chemicals = 20%
- Hazardous Medication = 40%
- Latex = 40%
- Computer Monitor = 80%
- Domestic Animals = 20%
- Extreme Heat/Cold = 20%
- Fire Risk = 40%
- Hazardous Noise = 20%
- Heating Devices = 20%
- Hypoxia = 20%
- Laser/High Intensity Lights = 20%
- Magnetic Fields = 20%
- Moving Mechanical Parts = 40%
- Needles/Sharp Objects = 60%
- Potential Electric Shock = 20%
- Potential for Physical Assault = 40%
- Radiation = 20%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 40%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
- Squatting = 60%
- Biological Hazards - Skin or Ingestion = 40%
- Blood and/or Bodily Fluids = 60%
**Shift**:
**Disclaimer**: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
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