Intake Coordinator
2 weeks ago
**Organizational Overview**
Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and **_making a difference _**in the lives of others.
**Summary**
**ESSENTIAL** **FUNCTIONS**
**PROGRAM INTAKE/ENTRY**
- Serve as the primary point of contact for all program partners including CES, FSC, County Departments, Compton Unified School District, as well as other appropriate
- Responsible for interfacing with CES/FSC partners in accepting/enrolling participants in interim housing
- Answer general questions about UBH’s Interim Housing programs and provide necessary information about each program
- Monitor UBH’s referral portal and process all received referrals for interim housing and permanent housing within stated (permanent housing referrals will be sorted by IHC and delivered to PHC point of contact)
- Perform screening and assessment for participant
- Assist participants with obtaining all necessary information needed to be enrolled in UBH interim housing
- Conduct participant intake, compile intake packet, and program data entry for intakes and discharges as well as other participant information as needed for the
- Work with the Program Managers, Associate Directors and Director of Programs as appropriate to determine enrollment into UBH Review and explain all participant forms including program flow and guidelines and obtain participant signature.
- Create participant file with all pertinent initial documents collected during the intake
- Manage, generate, and submit weekly enrollment referral reports to program
- Create participant profile in HMIS and/or other applicable database upon enrollment into a interim housing
- Effectively communicate with Case Managers in the “warm hand off” of participants to case management and housing services after enrollment in the appropriate
**PROGRAM** IMPLEMENTATION**
- Conduct client intake interviews, assessments, and screenings to determine eligibility for the interim housing program.
- Collaborate with case managers and support staff to ensure seamless transition and placement of clients into interim housing.
- Facilitate smooth move-in for participants as they transition into interim
- Review participant files and ensure completion with all required documentation at key transition points, i.e. enrollment, housing search, housing placement, financial assistance and program
- Develop and facilitate life skills workshops and training sessions for program participants on topics such as budgeting, job readiness, conflict resolution, and self-care.
- Provide individualized coaching and support to clients in developing and achieving their life goals and objectives.
- Connect clients with community resources, education, and employment opportunities to enhance their self-sufficiency.
- Assist case managers in developing and implementing client service plans, goals, and action steps.
- Conduct regular check-ins with clients to monitor progress, address challenges, and provide ongoing support.
- Collaborate with external agencies, organizations, and service providers to coordinate comprehensive support services for clients.
- Maintain accurate program documentation, reports, and data entry in accordance with program requirements and funding guidelines.
- Assist in program evaluation, outcome measurement, and quality improvement initiatives.
- Participate in team meetings, staff trainings, and professional development activities as required.
- Other duties as assigned.
**QUALIFICATIONS**
- Bachelor’s Degree in Social Work, Human Services, Psychology or other related field OR experience in human services including at least 2 years’ experience in the homeless field with similar responsibilities.
- Compassionate, empathetic, and culturally sensitive approach to working with clients.
- Ability to work effectively in a team environment and collaborate with diverse stakeholders.
- Strong communication, interpersonal, and organizational skills.
- Highly motivated self
- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure
- Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental
- Ability to respond responsibly in emergency and crisi
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