Quality Assurance, Compliance Project Manager
2 weeks ago
**Title**: Quality Assurance and Compliance Project Manager
**Location**: Hybrid
- 4822 N Broadway
**Shift**: Monday to Friday (8:30am-5:00pm)
**Summary**
Under the guidance of the Director of Operations, the Quality Assurance & Compliance Project Manager is responsible for developing and implementing a quality assurance program and serving as a project manager over compliance and quality assurance projects. This position works with cross-functional teams to resolve quality issues, improve processes, and manage quality assurance testing efforts.
The Quality Assurance & Compliance Project Manager provides thought-leadership to the Operations team while leveraging industry knowledge and best practices to promote the mission and vision of Heartland Human Care Services. Supports culture development and management efforts.
**Why Join Us**- Make a Difference: Be a part of an organization that is deeply committed to creating positive change in the lives of individuals and communities.
- Professional Growth: Take on a leadership role where you can develop and implement asset management systems, supervise a dedicated team, and contribute to ongoing education initiatives.
- Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, vision insurance, 401(k) match, paid maternity and paternity leave, commuter benefits, student loan assistance, and more.**Our Benefits**
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) match
- Paid maternity leave
- Paid paternity leave
- Commuter benefits
- Student loan assistance
- Tuition assistance
- Disability insurance**Essential Functions**
**Duties & Responsibilities**
**Compliance and QA **Project Manager**
- Attends all in-person funder audits to address, troubleshoot and immediate compliance deliverables.
- Serves as project manager who organizes, tracks, and ensures completion of regulatory and accreditation projects.
- Develops and manages project plans, coordinate with various teams to ensure project success, and perform testing to identify and resolve any issues.
- Manages project life cycles, from planning and execution, to ensure that all deliverables meet the required quality standards.
**Quality Assurance and Compliance** Management and Coaching**
- Leads internal audits to ensure compliance with funder and accreditation standards while continuously improving the organization's operations.
- Implements proactive quality assurance processes and tracks compliance with government funder requirements.
- Develops and serves as administrator of business information systems that maintains centralized transparent regulatory records needed for ORR audits, specific to facilities, maintenance, fleet, and culinary to ensure readiness for onsite surveys.
- Conducts proactive quality audits. Coach leaders and their teams on improvement targets or corrective actions needed.
- Coaches teams on audit findings and ensures corrections are made based on findings by leadership over those teams and tracks the status of corrective actions being resolved.
- Directs, manages and maintains contact with internal and external “client/customers” for feedback and to obtain client/customer satisfaction.
- Identifies the lack of and/or improvements to related policy and standard operating procedures, assess effectiveness of current policies and processes; Recommends and implements approved SOP changes.
**CARF **Accreditation **Compliance**
- Coaches leaders and their teams on standards related to their departments and functions.
- Ensures CARF standards are integrated into department workflows.
- Develops and manages method of quality assurance reviews to proactively assess and coach leaders and their teams on quality assurance with standards and measures.
**Training and Compliance**
- Attends required meetings.
- Attends required training programs.
- Attends 30 hours of update maintenance training annually.
**Other Duties**
- Researches and investigates vendors based on program needs.
- Other duties as assigned.
**Education and/or Experience**
- Bachelor’s degree in business, management, or related field required.
- Minimum five (5) years hands-on experience in a nonprofit organization with proven quality management system oversight or in a compliance role.
- Minimum of 5 years’ experience as a project manager. Provide proven experience as quality assurance supervisor or coach required.
**Certifications/Licenses**
- Certification in professional excellence coaching or strength-based coaching required.
- Certification in quality management or process improvement preferred.
- Must have valid Illinois Driver’s License
- A criminal background check is required for employees working for Heartland Human Care Services
**Knowledge/Skills/Abilities (K/S/A)**
- Ability to work with internal and external customers using RCCA (Root Cause Corrective Action) methods, fishbone and 5-why’s to help solve problems and prevent repeat occurrences.
- Thorou
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