Manager

3 weeks ago


Milford, United States Dunkin' | Pinho Full time

**Store Manager Job Summary**:
The Store Manager provides leadership to support the goals and strategies by ensuring our Dunkin’ customers have a warm and friendly customer service experience. Inspires and develops associates by modeling leadership to promote our service-driven culture to build high-performing teams. Our culture is service-driven, fun and high-performing. We value our team and seek to hire good people who will embrace our core values and execute our mission to provide excellent service to our customers.

**Benefits**:
We offer competitive salaries, yearly bonus, sick time, Health Insurance Plan (medical and dental), Life Insurance, Short Term Disability, Paid Training, Potential growth within the organization and more

**Responsibilities**:
The Restaurant Manager reports directly to the District Manager and is responsible for leading a team to consistently provide our customers with the highest level of service and a warm and positive experience. Responsibilities include managing a Dunkin’ Unit, but are not limited to:
RESPONSIBILITIES INCLUDE: (but not limited to)
- Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant
- Communicate job expectations to employees and ensure all training is completed per company guidelines
- Hold team members accountable for their behavior and performance, addressing concerns promptly
- Create and maintain a guest first culture in the restaurant
- Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
- Ensure Brand standards, recipes and systems are executed including Red Book responsibilities
- Help prepare and complete action plans; implement production, productivity, quality and guest service standards
- Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
- Control costs to help maximize profitability
- Adhere to security and cash handling procedures
- Demonstrate competency in weekly inventory process and analysis
- Demonstrate competency in writing effective crew schedules and monitoring labor performance daily
- Execute new product roll-outs including team training, marketing and sampling
- Drive sales goals and track results

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today

**REQUIREMENTS**:

- Arrives on time
- Great with guests
- Can foresee problems before they occur
- A leader and role model for the employees
- Previous managerial experience strongly preferred
- Previous fast food/quick service restaurant experience required
- Top-notch customer service skills
- Strong verbal and written communication skills
- Excellent leadership skills

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today



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