General Manager

3 weeks ago

Milford, United States LL Flooring Full time
Opportunity- General Manger:
The General Manager has total store P & L accountability and is responsible for the day-to-day and long-term operations and financial success of a retail flooring business with an emphasis on delivering consistently positive results. The General Manager is responsible for leading, planning and directing a team of store associates and is accountable for all functional areas of the store, including driving sales, overall store financial performance, and execution of company initiatives, staffing, inventory control, and compliance with company standards. The General Manager is responsible for the daily sales floor activities, the selling process and customer service and for assisting in the execution of warehouse/stockroom and sales support duties as required and is considered a "key carrier" position and is responsible for opening and closing the store and routine handling of bank deposits. The General Manager is accountable for setting the standards and expectations for all aspects of the store but will often delegate tasks or operational activities to others and will supervise, inspect, train, and/or coach associates in order to accomplish all store sales and operational goals and customer service standards. General Managers will partner with Regional Managers to drive results and positive outcomes on a daily, monthly, and annual basis.
What You Need to Succeed as a Store Manager:

Five to eight years of related sales/retail/customer service experience; minimum of three years of direct managerial experience (developing, leading teams and/or managing associates)
Experience recruiting, assessing, selecting and developing associates, preferably in a retail environment
Must possess a valid driver's license and acceptable driving record (Required)

Excellent written, verbal and negotiation skills; effectively communicate with a diverse workforce and customer base.
Effective project management and time management skills.
Well rounded budget management and retail math skills.
Proactively assist team members, managers and associates. Step in and help when and as needed.
Manage special projects and perform other duties as assigned.
Ability to effectively problem solve by analyzing situations and applying creative and timely solutions.
Change Management - Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
Detail Oriented - Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.

Job Duties and Responsibilities as the General Manager:

Set expectations and provide leadership, coaching and oversight for a team of sales and sales support associates dedicated to driving revenues and committed to providing outstanding customer service.
Manage the daily operation of a store including but not limited to; sales, gross margin, customer service, safety, inventory control, expense management, merchandising, promotional events, training, associate relations, scheduling, opening/closing, alarm response, cash management, SAP, and facility maintenance.
Ensure proper inventory levels, by product, to maximize sales opportunities.
Achieve sales plans, gross margin, profitability goals as well as all operational standards on a daily basis.
Recruit, hire and develop an outstanding diverse sales and service focused staff to meet Company operating and sales objectives. Work with associates to create training and development plans, identify career opportunities and maintain a store staff succession plan.
Establish personal and individual associate sales goals and set performance expectations for each associate. Review results and provide feedback and coaching on a daily basis to ensure success.
Address all store performance management and associate relations issues in a timely and effective manner.
Utilize proper business processes, sales techniques, and planning tools; conduct competitive shops of the competition and identify process improvements focused on driving sales with new and existing customers.
Establish a store culture and climate of inclusiveness and respect where associates adhere to the highest standards of ethical conduct, teamwork and cooperation; foster an environment of open communication.
Set the standard for customer service provided by associates and focus on driving associates' sales by ensuring they are embracing all sales processes, including the "Secret Sauce" and the "Customer Journey".
Timely and accurate completion of all required reports, paperwork and maintain accurate financial records (e.g. reconcile daily cash report). Ensure/verify completion of daily bank deposits, audits and check sheets.
Ensure associates are aware of and comply with all laws, policies, safety standards, procedures and OSHA requirements. Immediately address and/or report violations; follow the letter and the intent of all policies.
Build productive, collaborative working relationships with the store team as well as with other Lumber Liquidators stores, third party vendors (installers) and corporate business partners.
Ensure all associates have completed required components of Company training programs and are adequately trained in all departmental functions. Act as a coach and mentor for associates.
Resolve customer service issues and complaints in a timely manner to the satisfaction of the customer and to the benefit of the Company within the four-wall accountability.
Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Conduct audits as required; take corrective and preventative action as necessary.
Ability to multi-task, prioritize and delegate tasks and duties to store staff in a complex retail environment.
Lead by example by adhering to the Company Code of Business Conduct (Ethics) at all times.

Sets up and maintains regular and promotional event signage and sets and maintains plan-o-grams.
Answers phones, makes required sales calls, greets/acknowledges all customers, responds to customer inquiries and addresses all customer service issues in a professional, timely and efficient manner.
Achieves personal sales goals and helps ensure achievement of store sales and profitability goals, accessory and installation goals as well as operational metrics; demonstrates excellent product knowledge.
Assists in maintaining clean, organized and safety compliant showroom, warehouse and support areas.
Assists in receiving/shipping and warehouse duties as required.
Prepares customer orders for pick-up and delivery and assists in the loading and unloading of product.
Maintains supplies and completes cleaning, maintenance, and sales support duties as required/assigned.

We appreciate your interest in exploring this General Manager career opportunity with LL Flooring and look forward to learning more about you.

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