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Dispatcher

3 months ago

Stockton, United States Global Security Managem Full time

Part Time (16hrs), Saturday and Sunday, Day Shift (7:00am
- 3:30pm)

**Roles and Responsibilities**

**Reception**
- Greeting visitors and directing them to the appropriate person or office.
- Answering and making phone calls on behalf of office employees.
- Keep updated records of office expenses and costs to include tracking of front office expenses such as supplies, equipment, and utilities.
- Performing various clerical tasks, such as faxing, transcribing, filing, copying.
- Sorting and distributing mail, incoming packages, and deliveries.
- Assist with scheduling appointments for clients, customers, or employees and maintain appointment calendars to include sending reminders to clients, customers, or employees.
- Delivering exceptional customer service assistance and providing an overall welcoming environment.

**Security Dispatcher**
- The security dispatchers' main function is to answer the phone and/or watch monitors to identify potential threats and disturbances and dispatch aid according to need.
- Security dispatchers analyze the severity of security threats or disturbances before calling for backup police, firefighters, or medical personnel, to ensure a speedy response.
- Gather information about an incident, relay it to the appropriate officer, follow up to ensure that Calls for Service are cleared, file reports on all security incidents.
- Be proficient in and perform all 3 Dispatcher Tasks throughout the day.

1. Communications - Answering and assisting with client and employee calls, routing calls, documenting calls for service, contacting officers as needed and coordinating a security response to a call for service. Monitor the TrakTic incident management board and GPS patrol vehicle tracking system.

2. Computer Aided Dispatching - Be thoroughly familiar with TrakTic, Silvertrac, Makeshift and Asana web-based programs.

3. Help Desk - Assist field officers with technical issues they may be having with app programs needed for performing their job (TrakTic, Makeshift)

**Operations Support**
- Access control into the office and maintaining office security by following safety procedures and controlling access.
- Maintain, issue, and receive patrol driver equipment.

**Administrative Support**
- Scheduling and coordinating logistics for meetings and events.
- Organizing and managing calendar/schedule for manager and/or department.
- Preparing documents and reports, compiling records, filing, photocopying, faxing.
- Assisting in the preparation of client project reports.
- Tracking actions, headcount, spending, and other data.
- Providing backup support to other departments and teams when necessary.
- Picking up equipment, supplies and documents.

**Education & Experience Requirements**

Two (2) years of administrative office support experience required.

High School Diploma, GED, or equivalent is required.

Must be alcohol and drug free and willingly submit to periodic drug testing.