Night Auditor

1 week ago

Newport, United States The Newport Harbor Hotel and Marina Full time

**Job Description - Night Auditor**

**Job Title**: Night Auditor **FLSA Status**: Non-Exempt

**Department**: Rooms Division

**Department Number**:12 **Job Code**:51205

**Supervised By**: Front Office Manager
- **Shaner is an Equal Opportunity Employer and Drug Free Workplace **_

**General Responsibilities**:
The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all of the functions of the front desk staff during the audit shift. The Night

Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

**Qualifications (Essential)**:

- High school graduate.
- Ability to compute accurate mathematical calculations.
- Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.
- Ability to provide legible communication and directions.

**Skills**:

- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
- Ability to focus on guests' needs, remaining calm and courteous.
- Ability to sell available rooms, and input and access information into hotel systems.
- Ability to ensure security and confidentiality of guests.

**Essential Functions**:(Include the following. Other job related duties may be assigned.)**
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
- Maintain complete knowledge at all times of: o All hotel features/services, hours of operation. o All room types, numbers, layout, decor, appointments and location. o All room rates, special packages and promotions. o Daily house count and expected arrivals/departures. o Room availability status for any given day. o Scheduled daily group activities. o Yield management strategies that are in place. o Hotel and departmental policies and procedures.
- Handle incoming phone inquiries and accurately takes reservations.
- Balance end-of-shift work and cash drawer.
- Understand and observes the hotel's key control procedures.
- Act as night manager on duty for the overnight shift.
- Register guests into hotel rooms according to procedures and policies.
- Adhere to guest room key control procedures.
- Adhere to hotel credit policies and procedures, including credit card authorization, direct bill accounts, check-cashing, cash-payment guests, telephone deposits, etc.
- Balance, investigate, analyze and correct any out-of-balance accounts involving all vouchers, charges accurately.
- Verify accuracy of all allowances, corrections and miscellaneous vouchers.
- Balance all credit card transactions. Prepare and transmit credit card deposits.
- Verify all in-house and closed accounts for accuracy. Validate all rates and posts room and tax and open the new business day.
- Conduct all steps in the property management night audit system to close the current business day and open the new business day.
- Prepare daily operational reports as required.
- Complete necessary functions of call accounting system.
- Adhere to hotel mail, package and message handling procedures.
- Handle safe deposit boxes in accordance with hotel procedure.
- Process guest payments and check-outs within hotel and company policies and procedures.
- Post outlet charges promptly and accurately.
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins according to established hotel requirements.
- Manage guest complaints, ensuring guest satisfaction. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Generate, print and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Process all check-outs according to established hotel requirements.

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to reach with hands and arms. The employee must frequentl

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