Regional Homeless Coordinator Supervisor

4 weeks ago

Roxbury, United States Exec Office of Housing and Livable Communities Full time

The Executive Office of Housing and Livable Communities (EOHLC) seeks qualified applicants for the position of Benefit Eligibility & Referral Social Worker D (BERS D) - Regional Homeless Coordinator Supervisor within the Housing Stabilization Division for the Roxbury office. The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents. Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.

**DUTIES AND RESPONSIBILITIES (THESE DUTIES ARE A GENERAL SUMMARY AND NOT ALL INCLUSIVE)**:
**1) Supervision**:

- Exercises direct supervision of and is responsible for the overall performance of the Homeless Coordinators in the unit.
- Directs the completion of special projects in accordance with Department policy and established reasonable work expectations.
- Ensures that the Homeless Coordinators respond to client requests for services in a compassionate and professional manner and ensures that they assist eligible clients in obtaining assistance by referring them to other appropriate state and local agencies.
- Ensures that Homeless Coordinators conduct Emergency Assistance eligibility reviews for existing clients when appropriate.
- Ensures that Homeless Coordinators conduct case management activities and refers clients to available support services.
- Ensures that the Homeless Coordinators obtain extensive housing histories for each client, focusing on medical, mental, substance abuse and domestic violence issues, and financial concerns.
- Ensures that the Homeless Coordinators review family history to identify extended family resources.
- Ensures that the Homeless Coordinators assess the special needs of clients to be considered in requesting and making appropriate shelter/motel referrals.

**2) Mandated Reporting**:

- Reports suspected cases of child, elder and spousal abuse to appropriate authorities by notifying the Department of Children and Families (DCF) and other appropriate agencies in order to assist the affected party and deter future abuse.

**3) Collaboration**:

- Networks with state and non-profit agencies that assist the homeless population.
- Meets regularly with representatives from such organizations as the Homeless Coalition, FOR Families, MATT team at the motels, DCF, Department of Revenue (DOR), Department of Transitional Assistance (DTA), MassHealth, area shelters and similar agencies.

**4) Technology and Tracking**:

- Ensures that Homeless Coordinators enter and track the demographics of the homeless population they service, such as household size and composition, language spoken, special medical or other considerations, reasons for homelessness, domestic violence issues, substance abuse issues, refusals of placement and all other relevant issues.
- Ensures the entry of accurate data using the computer and appropriate documents by the Homeless Coordinators in accordance with Departmental policy.

**5) Hearings**:

- Represents the Department at appeal hearings.

**6) Other**
- May provide direct client services as necessary and appropriate.

**PREFERRED QUALIFICATIONS**:

- 1. Knowledge of common individual and/or family income and assets.
- 2. Knowledge of the principles, methods and techniques of customer service.
- 3. Knowledge of the principles and correct usage of the English language involved in writing narratives, including grammar, spelling, sentence structure, word meaning and punctuation.
- 4. Knowledge of interviewing techniques.
- 8. Ability to use investigative techniques in conducting interviews and obtaining pertinent factual information.
- 10. Ability to communicate effectively both orally and in writing, such as giving written and oral instructions in a precise and understandable manner, accurately recording information provided orally and writing concisely with a clear expression of thoughts and the development of ideas in a logical sequence.
- 11. Ability to prepare clear, concise and logical narratives.
- 12. Ability to maintain accurate records on information provided either orally or in writing.
- 13. Ability to perform and/or understand and explain arithmetic computations with accuracy (addition, subtraction, multiplication and division).
- 14. Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.
- 15. Ability to deal tactfully and establish and maintain harmonious working relationships with others including working in a team setting, functioning successfully in group situations, establishing rapport with persons from different ethnic, cultural and/or economic backgrounds, interacting with and demonstrating empathy to people who are under physical and/or emotional stress

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