Night Audit Desk Agent Full-time
3 weeks ago
**Location**:
**Chicago Hotel**
Sweet Home for sureChicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.
Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.
**Job Description**:
Responsible for organizing and balancing all daily revenues/cash receipts, running nightly computer reports, maintaining Hotel internal controls, nightly closing and back up of Hotel computer systems.
**Responsibilities**:
- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
- Conduct a thorough and accurate Rooms Revenue Audit, involving all necessary control procedures, including but not limited to verifying room rates, bucket checks, follow-up on discrepancies, posting room and tax, and running final reports
- Distribute final reports to appropriate departments on a timely basis
- Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
- Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
- Participate with other members of management in developing plans to deliver special services to selected targeted markets.
- Provide a "Welcome Call" to guests as required by management.
- Be involved in resolution of as many guests' complaints as possible.
- Oversee Hotel operations including the safety & security of all guest, associates, and property.
- Strive to improve Medallia scores.
- Assist other departments as needed
- Facilitate a smooth and orderly workflow and maximum service to our guests
- Be conversant with all hotel promotional programs
- Maintain clean and safe work area
- Interact in courteous and professional manner with all guests, staff and community members
- Respond in courteous, professional and rapid manner in order to resolve guest and staff difficulties
Qualifications:
- Excellent customer service and problem solving skills.
- Must have strong communication, computer and organizational skills.
- Maintain a professional business appearance, attitude, and performance.
- Prior guest service experience required, preferably hotel front office experience.
- Must be able to work a variety of shifts, including weekends and holidays.
- Prior Night Audit Experience preferred
- Ability to sit or stand for extended periods of time
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