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Exchange Associate

3 months ago

South Windsor, United States TicketNetwork, Inc. Full time

**TicketNetwork, Inc.**, a high-tech leader in the ticketing industry, is seeking an **Exchange Associate** to join our team

The Exchange is a catalogue of sports, concert and theatre events/tickets that populate our software and websites. Exchange Associates are responsible for adding new information to, and maintaining the accuracy of this database. This involves a variety of tasks such as: entering tour schedules, verifying event information (date, time, venue, performer), adding sports season schedules, updating playoff events as teams advance or are eliminated, diagnosing inventory problems reported by ticket brokers using our POS software, or verifying venue map configurations. Exchange Associates are also responsible for working with other departments in the company (Tech Services, Fulfillment, Websites, Sales, etc) to troubleshoot problems that stem from the Exchange.

**Responsibilities**:

- Entering tour schedules (Concerts & Theatre Events)
- Adding sports season schedules
- Verifying event information (date, time, venue, performer)
- Organize events by type & performer
- Updating playoff events as teams advance or are eliminated
- Diagnosing inventory problems from brokers using our POS software
- Verifying venue map configurations
- Working with other departments in the company (Tech Services, Fulfillment, Websites, Sales, etc) to troubleshoot problems that stem from the Exchange
- Managing and organizing event, venue & performer data

**Work Hours**:
Sunday-Thursday: 9AM-6PM

OR

Tuesday-Saturday: 9AM-6PM
- Hours and shifts may change when needed. Employees will also be asked to work select nights and weekends that are outside of their normal hours for special events. At the start of employment, training hours will be Mon-Fri 9AM-6PM.

**Required Skills**:

- Attention to detail
- Comfortable Multi-tasking
- Ability to research and quickly find reliable event information on the internet
- Diagnose & Resolve Issues
- Deductive Reasoning

**Required Experience**:

- Flexible schedule, including nights and weekends
- In depth knowledge of major American sports including, League structures, playoff formats, and important dates
- Understand the practices of concert and theatre industry

**Preferred Experience/Skills**:

- MS Office skills, primarily Excel
- International Sports Knowledge