IT Systems Support Specialist

4 weeks ago


Milford, United States Innovairre Full time

**Innovairre - WE HELP PEOPLE WHO HELP PEOPLE**

We make great things happen for some of the world’s most vibrant organizations. We are the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations, and commercial clients, with 4000+ employees working across five different continents and 28 countries around the world. Our direct marketing services deliver results utilizing our in-house production, design capabilities, data and digital expertise, and fully integrated approach producing timely and cost-efficient direct mail packages for our worldwide clients.

**Job Summary**

We are looking for an entry level IT Systems Support Specialist who is passionate about supporting systems, helping others, and wanting to grow If you are looking for a position where you take ownership, wear multiple hats, and provide support to several different end userswe have the position for you

**Job duties**:- Secures and ensures end user accounts and associated security, monitor backups, and regularly test file restorations to ensure data protection.- Provides first-level technical support to end users, responding directly to requests and inquiries.- Maintains accurate inventory levels of equipment and materials.- Participates in remote support, including support for remote offices, as required.
- Deploys and troubleshoots end user workstation and peripheral technologies.

**Knowledge, Skills, & Abilities**:
- Competent in building and maintaining PCs, Windows 10/11 operating systems, hardware and software.- Strong communication and organizational skills.
- Willingness to grow and learn enterprise technologies.- Possessing 3-5 years of Windows and Mac desktop and end user support experience in a Helpdesk role.- Proficient in adding/maintaining user accounts in Active Directory.- Basic knowledge of enterprise backup solutions, VoIP phone systems, printers, or digital security systems is advantageous.- Previous exposure to manufacturing or a 24/7 environment is beneficial.- While a college degree is preferred, it's not a mandatory requirement.
- Be prepared to discuss your experience in detail.
- Innovairre is an equal opportunity employer._
- At Innovairre, we have a clear vision: _to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity._ We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at Innovairre—it is in everything that we do._



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