Online Customer Care Specialist

2 weeks ago


Gardena, United States Genexus International Full time

Genexus International, based in Gardena, CA, oversees the marketing and expansion efforts of six clothing/fashion brands.

**Responsibilities**

This person will be responsible for managing day-to-day website customer service responsibilities relating to website orders which includes:

- Navigating various e-commerce platforms and working closely with the marketing and order fulfillment team to ensure customer satisfaction
- Responding to customer comment on social media platform.
- Supporting web sales by assisting online customers with website navigation and order placement as needed
- Keeping records of customer interactions, transactions, comments and complaints
- Providing feedback on the efficiency of customer service process
- Ensuring customer satisfaction by providing professional customer support
- Assisting in creating policies and procedures
- Maintaining a positive, empathetic, and professional attitude toward customers at all times

**Qualifications**
- Excellent communication
- Proficient writing, grammar and editing skills
- Familiarity with ecommerce website management tools

Strong problem-solving skills and proactive in addressing potential issues. Reliably commute or planning to relocate before starting work

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Flexible schedule

Experience level:

- 2 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person



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