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IT Security Support

2 months ago

Aberdeen Proving Ground, United States Agile Defense Full time

**Requisition #**: 371

**Job Title**: IT Security Support

**Location**: Rock Island Arsenal, Building 350Rock Island, Illinois61299-6500

**Clearance Level**: Active DoD - Top Secret SCI

**Required Certification(s)**:

- CompTIA Security+ CE (or equivalent IAT-II certification; e.g., CompTIA Security+)

**SUMMARY**

Agile Defense is seeking an IT Security Support technician to support the information system security and VTC requirements ensuring Army Sustainment Command and other AMC- wide SCIFs meet Defense Intelligence Agency (DIA) regulations and policies regarding IA, Cybersecurity and Incident Response.

**JOB DUTIES AND RESPONSIBILITIES**
- Ensure continued access to the JWICS computer network to include: resetting user passwords, unlocking user accounts, creating new user accounts and installing printers and network drives.
- Provide weekly and monthly briefings or reports containing status of tasks and performance metrics.
- Establish, maintain and collect, the Command Cybersecurity Standard Operating Procedures (SOPs) and Tactics, Techniques, and Procedures (TTPs), and update annually.
- Establish and continuously maintain content management for the command Cybersecurity portal site where all key Cybersecurity products/technical documentation, briefings, and schedules are organized and posted.
- Assess Plan of Action and Milestones (POA&M) individual corrective action implementation for demonstration that security controls have been implemented correctly and effectively, validating corrective action and/or mitigating factors.
- Establish, maintain and collect, and update annually, the RMF Standard Operating Procedures (SOPs) and Tactics, Techniques and Procedures (TTPs), and corresponding artifacts.
- Collaborate with the GISA Cybersecurity team to identify, fix, and provide information regarding resolving vulnerabilities, and computer incidents.
- Perform content and document management activities to include configuring & managing document check-in/out, version history, document sets, content organizer rules, metadata to facilitate categorization, classification, & organization, permission constructs to control access to content, document review and approval processes, and document publication and disposition for all applicable SharePoint sites.
- Provide continuous support to the design, development, maintenance, and administration of the CONOPS data repository and slide decks for use as the basis for ongoing reporting and briefings.
- Provide accurate scheduling for all (3) AMC G2 SCIF conference rooms at HQ AMC and (2) SCIFS at HQ CECOM.
- Responsible for daily management of site VTC and Conference Room systems such as scheduling VTC with external sites, problem resolution and configuring rooms to meet requirements for scheduled conferences.
- Perform troubleshooting of VTC and conference room equipment and executes repair or initiates trouble ticket to the appropriate office for support of components and connections external to the site VTC system.
- Perform routine performance testing to ensure VTC and other conference room equipment computer servers and workstations operate at optimal performance and capacity.
- Travel AMC-wide to conduct end point system VTC installations (as needed).
- Provide basic user VTC training on all JWICS VTC equipment and processes. Can be on hands or can be via written documentation.
- Provide daily updates via spreadsheet or individual communication.
- Provide weekly status updates via Weekly Activities Report (WAR).
- Conduct a weekly meeting with the Government IT representative to discuss and obtain approval for any potential changes to the organization’s VTC baseline.
- Troubleshoot, diagnose and resolve issues with Windows Operating Systems, desktops, laptops, printers, digital senders, video teleconferences, VOIPs, and other standard office equipment.
- Ensure system connectivity from AMC G2 sites to the JWICS network including, but not limited to, verification that ports are active and tracing of fiber from switch panel to the customer’s desk floor box.
- Ensure proper labeling and documentation of all network and IT equipment.
- Support the design and reorganization of user’s office space to meet their technology needs such as set up of IT systems to ensure appropriate separation and placement of cables and equipment.
- Assist in troubleshooting circuits, switch, router, and taclane issues.
- Co-ordinate, document, track and sustain IT equipment disposition per government direction, to include process and procedures and SOP creation.
- Build and/or update monthly equipment trackers for AMC SCIF locations to include data for use in budget planning and life cycle refresh/replacement.
- Participate in the sustainment of Network equipment to include wiring, switches, routers, and taclane devices per government direction.
- Be responsible for Workstation hard drive imaging.
- Be responsible for Cross domain transfers per JWICS Branch Chief direction.

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