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Pt Night Auditor

1 month ago

Saint Augustine, United States Hilton Garden Inn Full time

The Part-Time Night Auditor will be responsible for the total desk operation during the hours of 11:00pm to 7:00am approximately 2 days per week.

Key job duties of a Night Auditor include:
Responsible for keeping the managers informed of any guest complaints or situations that need immediate attention.

Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.

Assist guests with general services such as making change and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.

Ensure Property Management System is backed up nightly on designated tape

Ensure that all wake up calls are handled promptly and properly.

Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PEP PMS

Balance accounts to zero as well as all restaurant credit card accounts.

Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences.

Represent the Hotel in regard to guest complaints and situations that require immediate attention.

*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skills and or ability required for this position.

Must have prior Front Desk Experience.

ONQ PMS experience preferred.

Strong communication and problem solving skills.

Must possess solid relationship-building skills, people focused, highly organized and guest centric.

Must have reliable transportation.

PEP Experience Preferred

**Job Type**: Part-time

Pay: $15.00 - $16.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Night shift

Work setting:

- In-person

**Experience**:

- Front Desk: 1 year (required)

Work Location: In person

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