Field Service Representative

3 weeks ago

Libertyville, United States Pharma Logistics Full time

**Position Title**:Field Service Representative I

**Job Summary**:
The Field Service Representative I position is responsible for providing reverse pharmaceutical services to Pharma Logistics customers in their assigned territory.

**Job Duties and Responsibilities (Essential Functions)**:

- Complete responsibility for servicing accounts in an assigned territory
- Coordinate and book travel to perform service events to meet and exceed customer expectations.
- Maintain Pharma Dispatch compliance
- Accurate recording of pharmaceutical inventory via laptop computer
- Package pharmaceutical products into shipping boxes
- Coordinate shipping arrangements with FedEx and UPS
- Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
- Ensure timely and appropriate communication with all key stakeholders and customers
- Develop and maintain strong business relationships with new and current customers to drive best-in-class customer satisfaction
- Manage and maintain expenses
- Up to 75% of daytime and overnight travel
- Ability to meet client needs through high level of travel
- Other ad hoc projects & reports

**Beneficial Education, Skills, and Experience**:

- Proven track record in providing superior service to multiple accounts in a multi-city territory
- Experience performing multiple service calls daily
- Knowledge of pharmaceuticals and controlled substances

**Required Education, Skills, and Experience**:

- High school or GED diploma or equivalent work experience
- Minimum 4 years of industry or equivalent experience
- Must be able to work remotely and in a self-motivating capacity
- High level of accuracy and attention to detail
- Proficiency with computers and MS Office
- Ability to prioritize multiple tasks with varying urgency
- Exceptional organization and time management skills
- Ability to work independently as well as in a team
- Self-starter and able to work in a fast-paced environment

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