Banquet Manager

6 days ago


New York, United States Rainbow Room Full time

**Banquet Manager (**Rainbow Room/Bar 65/ RC venues)

**OUR HISTORY**

The Rainbow Room, the quintessential New York venue, has been the site of some of the city's most celebrated events since first opening in 1934.

We are seeking skilled, passionate professionals who take great pride in delivering unparalleled experiences and who value teamwork, integrity and professional development in a spectacular, world-class setting.

**SUMMARY OF THE POSITION**:

- The Banquet Manager will aid Banquet leadership in the daily monitoring of the Banquet Department operations and staff.
- The Banquet Manager will work closely with the Banquet Leadership team and culinary team to ensure the service, food and beverage experience is at the levels of the most highly rated restaurants in the United States.
- Service must maintain an extraordinary level of excellence based on specs of ownership.
- Assist with monitoring department goals.
- Supervise the Banquet Team by performing tasks and accepting assigned responsibilities.
- Assist the Banquet Leadership team with taking responsibility for cost centers for Banquet Department in relation to P&L.
- Shared responsibility for Front of the House, Public Space and Locker Room areas.
- Provide support and guidance to banquet personnel to ensure a successful and effective event to provide a positive guest experience.
- Actively embody, inspire and teach the core values to all employees.

**KEY RESPONSIBILITIES**

**PERSONNEL**
- **Staffing**:

- **Training**:

- Supervision and modification of the training program for all new hires.
- Assure that all new hires are trained to standards and successfully complete training requirements.
- **Departmental Meetings**:

- Participate in ongoing staff meetings to discuss personnel, operational and service related issues.
- **Daily Pre-Shift Meetings**:

- Participate and lead daily pre-shift meetings to discuss shift related issues and provide the staff with necessary information.
- **Development of Staff**:

- Professionally and personally supervise the Banquet staff to assure accuracy and efficiency.
- Troubleshoot any problems that arise while giving them the opportunity to solve the problem.
- **Grooming**:

- All employees must maintain a neat, clean and well-groomed appearance per Rainbow Room standards.

**BANQUET DEPARTMENT**
- **Banquet Operational Functions**:

- The Banquet Manager is responsible for exceeding the highest levels of excellence.
- Properly and efficiently execute Banquet Event Orders (BEOs).
- Monitor and direct operations to ensure product and service quality.
- **Communication**:

- Communicate information to the kitchen and other supportive departments prior to and during events.
- **Leadership**:

- Strong leadership abilities, sound judgment and knowledge of Banquet operations, as well as strong food and beverage knowledge and experience.
- Leading by example, through actions, words and behaviors that influence others to act and respond in ways that are valuable & appropriate to Rainbow Room’s Core Values.
- Fostering a team-oriented environment, within Banquet Department and all other RR teams.
- **Maintenance and Organization**:

- Ensure that Banquet storage facilities, uniform and other Banquet areas are maintained, organized and hygienic.
- **Proper Vendor Relationships**:

- Treat purveyors & vendors with respect and as partners.
- **Purchases**:

- All purchases need to be based on a balance of high quality, availability and cost.
- Follow SOP on purchasing of all Banquet products, uniforms and services.
- **Training**:

- Train staff to ensure we are exceeding guest, associate and owner expectations.
- Educate all FOH and BOH staff continuously to update on the SOPs and service techniques.
- **Innovation**:

- Must be innovative at all times to ensure constant excitement of service goals.
- **Beverage Program**:

- The beverage program will be intrinsic to our success. The Banquet Manager needs to follow SOPs to ensure integration of the program with food department.

**MAINTENANCE OF THE FACILITY**
- **Responsibility**:

- Fully responsible for the maintenance of the FOH and BOH areas.
- Create and update the FOH & BOH maintenance program.
- Hold all personnel accountable for daily checklists.
- Perform daily walk through of all areas.
- Be vigilant of any maintenance issues and report to appropriate department and follow up to ensure completion.

**SERVICE**
- **Expectations**:

- Assures that guest service meets or exceeds our standards during all floor shifts.
- The Banquet Department must be fully staffed for each shift and event.
- Inform Banquet Department of relevant information and check with your Banquet leadership team and senior leaders regarding service needs of VIP’s.
- Anticipate and address guest’s service needs as they arise and resolve all matters where expectations are not met.
- Remain informed of level of guest satisfaction through communication directly with managers and do


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