Work From Home Call Center Representative

2 weeks ago

Houston, United States ARS National Services Full time

**We are currently seeking Work From Home Call Center Account Representatives to add to our growing team in Houston This position offers a competitive hourly rate ($16), Benefits, and a GREAT team environment**

**Join a company with a leadership team who will provide you with the tools, knowledge, and information you need to be successful everyday**

As an Account Representative, you will be the lifeline of the company. Working with customers in their financial situation and identifying the best means of recovery by negotiating payment terms with empathy, professionalism, and tact. Helping them to resolve their overdue accounts with dignity, transparency, and recognition of each individual’s financial situation.

ARS brings more than 25 years’ experience in the industry and we have an exciting opportunity for you. Due to rapid growth with our clients we are interviewing for our next Training Class.

**JOB RESPONSIBILITIES**
- Initiate or handle calls with customers by phone
- Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
- Educate customers on account terms and payment plans
- Negotiate and offer solutions for repayment that best suits the consumer and the business
- Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up

**REQUIREMENTS**
- **Ability to successfully pass criminal background check, along with a drug screen**:

- **Ability to reliably work a base schedule of Monday-Friday (7:30am to 4pm) during Training.**

**After Training the schedule is Monday - Friday (8am to 9pm, or 9am to 6pm). Occasional Saturday shifts (9am - 1pm) may be required.**
- Must have a high school diploma or GED
- Proficiency with Windows and moderate typing skills
- Ability to think critically and problem solve, quickly learn new things and strong individual drive and competition or achievement driven

**JOB BENEFITS**

At ARS we enjoy 8 paid holidays to spend with your family and friends. Full benefits that include medical, dental, vision and 401k. Eligible employees begin to accrue PTO hours per the scheduled rates beginning with the first pay period. A business casual dress code, as long as its professional; dress comfortably and with your own style. Wellbeing initiatives and daily motivation through our social media platforms.

**DISCLAIMER**
- **ARS National Services. Be MORE.**_

Pay: $16.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Vision insurance
- Work from home

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Call center
- Office
- Remote

**Location**:

- Houston, TX (required)

Work Location: Remote

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