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Lead Guest Service Representative

2 months ago

Austin, United States Courtyard by Marriott Austin - University Area Full time

Job Summary:
**Responsibilities**:

- Greet guests upon arrival and departure in a friendly and professional manner
- Assist guests with inquiries, requests, and complaints promptly and courteously
- Process guest check-ins and check-outs efficiently
- Operate phone systems to handle incoming calls, reservations, and guest inquiries
- Maintain a clean and organized front desk area
- Handle cash and credit card transactions accurately
- Provide information about hotel services, amenities, and local attractions
- Collaborate with other hotel staff to ensure guest satisfaction

Qualifications:

- Previous experience in hospitality, resort, or customer service roles preferred
- Excellent phone etiquette and communication skills
- Bilingual proficiency is a plus
- Strong customer service and guest relations skills
- Ability to multitask in a fast-paced environment
- Multilingual capabilities are advantageous
- High school diploma or equivalent

Pay: $17.00 - $18.25 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Rotating weekends
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 2 years (preferred)

Ability to Commute:

- Austin, TX 78751 (required)

Ability to Relocate:

- Austin, TX 78751: Relocate before starting work (required)

Work Location: In person

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