Tier 1 Support Representative

1 week ago


Peoria, United States i3 Broadband Full time

Tier 1 Support Representatives work with customers and staff across all i3 Broadband service areas. The Tier 1 Support Representatives provide technical support to residential customers, business customers, and staff, to answer questions, troubleshoot issues, and keep our customers running with i3 Broadband products and services.

**This opportunity includes**:

- 100% paid on the job training
- Competitive hourly wage
- Medical, Dental, and Vision Insurance
- 7 paid holidays
- Company matching 401(k)
- Free services for employees who reside in our service area
- Growth opportunities within the company as we continue to expand our footprint
- Paid time off
- Company paid life insurance

**Qualifications**:

- Must be available to work nights, weekends, and holidays (with holiday pay) to fulfill the teams schedule
- High School diploma or equivalent required
- Previous customer service or IT-related experience such as IT helpdesk is preferred
- Must be detailed oriented with good organizations skills
- Ability to communicate orally and in writting
- Ability to handle and prioritize multiple tasks each day
- Strong documentation skills
- Must be computer proficient with a basic and diverse understanding of consumer electrons

**At i3 Broadband our product is better, our prices are lower, and our people set us apart


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