Manufacturing Support Desk Technician
2 weeks ago
**Our large manufacturing client located in Peoria, Illinois, is looking for a Manufacturing Support Desk Technician, to add to their team.**
**Position's Contributions to Work Group**:
- Product Service - Dealer Service Network (DSN) Tier II
**Typical task breakdown**:
- Receives dealer inquiries via DSN, Phone, E-mail, Event Logger, standardized product problem forms - CPI Web template inquires, reports, etc.
- Search and investigate our client's systems for validated information on known potential product problems, technical inquires, etc.
- Utilizes the following systems: CPI, SISweb, SIMS, TMI, PIS, RWA, EDS, REDI, etc.
**Interaction with team**:
- Communicate emerging issues to Service Engineers for CPI issue creation as appropriate.
- Coordinate failed parts return, and notify the corresponding Service Engineer when they arrive
- Collaborate with the larger Product Service team on issue resolution
**Work environment**:
- Mixture of remote and in office interactions (with opportunity to support large issue resolution in the field).
**Education & Experience Required**:
- **High School Diploma or GED + 5 Years Minimum Experience in Related Field**
**Technical Skills**
(required)
- 5+ years of diesel engine & aftertreatment experience in design, performance, product support, or technical field experience
- 2+ years of previous dealer/customer support experience
- Strong mechanical aptitude and analytical ability
- Strong communication skills
(Desired)
- Degree in Electrical, Agricultural, or Mechanical Engineering
- Think BIG and/or Think BIGGER graduate
- DSN Analyst experience
- Knowledge of the CPI processes, product support, and warranty systems/tools
- Familiarity with Dealer repair processes and troubleshooting steps.
**Soft Skills**
(required)
- Clear communication and ability to articulate issues to the team
- Good time management skills and organization
- Desire to problem solve and collaborate to resolution
- Active listening and prompting for additional details
(Desired)
- High emotional intelligence and calmness in high tension situations
- Critical thinking and creativity in problem solving; innovative
**This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer.
-
Manufacturing Support Desk Technician
4 weeks ago
Peoria, United States ITC, Inc. Full timeJob DescriptionJob DescriptionOur large manufacturing client located in Peoria, Illinois, is looking for a Manufacturing Support Desk Technician, to add to their team.Position's Contributions to Work Group: Product Service - Dealer Service Network (DSN) Tier IIThis position serves as a subject matter expert providing troubleshooting assistance on IPSD...
-
Manufacturing Outreach Specialist
2 weeks ago
Peoria, United States IMEC Illinois Manufacturing Excellence Center Full timeJoin our team at IMEC as a Manufacturing Outreach Specialist! We're seeking a proactive and dynamic individual to spearhead our efforts in engaging with over 8000 manufacturers across Illinois who are not currently partnered with IMEC. As the primary point of contact for these potential clients, you will play a pivotal role in shaping their first impression...
-
Manufacturing Outreach Specialist
4 weeks ago
Peoria, United States IMEC Illinois Manufacturing Excellence Center Full timeJob DescriptionJob DescriptionSalary: Join our team at IMEC as a Manufacturing Outreach Specialist! We're seeking a proactive and dynamic individual to spearhead our efforts in engaging with over 8000 manufacturers across Illinois who are not currently partnered with IMEC. As the primary point of contact for these potential clients, you will play a...
-
Industrial Maintenance Technician
4 weeks ago
Peoria, United States Manufacturing Maintenance Solutions Full timeDescription Industrial Maintenance Technician-Multi Skilled Various Locations-Travel Required The successful candidate may be asked to work weekends and overtime on a regular basis, hours will flex as business requires. Starting wage offer will be based on candidate's experience, knowledge, skills, and abilities. We have a generous travel policy that...
-
IT Support
3 weeks ago
Peoria City Township, United States A3 Solutions, Inc. Full timeDesktop Support Technician 1 month assignment - Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Desktop and Network Support Ability to setup, configure and add all hardware.Assist...
-
IT Support
3 weeks ago
Peoria City Township, United States A3 Solutions, Inc. Full timeDesktop Support Technician 1 month assignment - Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Desktop and Network Support Ability to setup, configure and add all hardware.Assist...
-
Peoria, United States Manufacturing Maintenance Solutions Full timeDescription Industrial Maintenance Technician-Multi Skilled Bartonville, IL Full Time About MMS Our founders identified a need for professional, well-trained maintenance and repair experts to service companies and keep operations running with minimized downtime. Our MMS Team consists of people with diverse backgrounds, who come together every day...
-
Process Maintenance Technician Ii
4 weeks ago
Peoria, United States Manufacturing Maintenance Solutions Inc Full timeDescription: **Process Maintenance Technician** **Overview of Position**: As a Maintenance Technician II at MMS, you’ll perform mechanical, electrical, and systems troubleshooting, repair, and preventive maintenance on equipment in accordance with manufacturer's manuals, diagrams, sketches, etc. This is an mid-level position designed for those who wish to...
-
Facilities Maintenance Technician Ii- 3rd Shift
3 weeks ago
East Peoria, United States Manufacturing Maintenance Solutions Inc Full timeDescription: Facilities Maintenance Technician Overview of Position: As a Facilities Maintenance Technician II at MMS, you’ll perform mechanical, electrical, and systems troubleshooting, repair, and preventive maintenance on equipment in accordance with manufacturer's manuals, diagrams, sketches, etc. This is an mid-level position designed for those who...
-
East Peoria, United States Manufacturing Maintenance Solutions Inc Full timeDescription: **Facilities Maintenance Technician** **Overview of Position**: As a Facilities Maintenance Technician II at MMS, you’ll perform mechanical, electrical, and systems troubleshooting, repair, and preventive maintenance on equipment in accordance with manufacturer's manuals, diagrams, sketches, etc. This is an mid-level position designed for...
-
Facilities Maintenance Technician Ii- 3rd Shift
3 weeks ago
East Peoria, United States Manufacturing Maintenance Solutions Inc Full timeDescription: Facilities Maintenance Technician Overview of Position: As a Facilities Maintenance Technician II at MMS, you’ll perform mechanical, electrical, and systems troubleshooting, repair, and preventive maintenance on equipment in accordance with manufacturer's manuals, diagrams, sketches, etc. This is an mid-level position designed for those who...
-
Senior Process Maintenance Technician
5 days ago
Peoria, United States Manufacturing Maintenance Solutions Inc Full timeJob DescriptionJob DescriptionDescription:Senior Maintenance TechnicianOverview of Position:As a Senior Maintenance Technician at MMS, you’ll perform mechanical, electrical, and systems troubleshooting, repair, and preventive maintenance on equipment in accordance with manufacturer's manuals, diagrams, sketches, etc. This is an mid-level position...
-
Senior Process Maintenance Technician
4 weeks ago
Peoria, United States Manufacturing Maintenance Solutions Inc Full timeJob DescriptionJob DescriptionDescription:Senior Maintenance TechnicianOverview of Position:As a Senior Maintenance Technician at MMS, you’ll perform mechanical, electrical, and systems troubleshooting, repair, and preventive maintenance on equipment in accordance with manufacturer's manuals, diagrams, sketches, etc. This is an mid-level position...
-
East Peoria, United States Manufacturing Maintenance Solutions Full timeDescription Facilities Maintenance Technician Overview of Position: As a Facilities Maintenance Technician II at MMS, you'll perform mechanical, electrical, and systems troubleshooting, repair, and preventive maintenance on equipment in accordance with manufacturer's manuals, diagrams, sketches, etc. This is an mid-level position designed for those who...
-
East Peoria, United States Manufacturing Maintenance Solutions Full timeDescription Facilities Maintenance Technician Overview of Position: As a Facilities Maintenance Technician II at MMS, you'll perform mechanical, electrical, and systems troubleshooting, repair, and preventive maintenance on equipment in accordance with manufacturer's manuals, diagrams, sketches, etc. This is an mid-level position designed for those who...
-
Maintenance Technician Specialist-1st Shift-east
4 weeks ago
Peoria, United States Manufacturing Maintenance Solutions Inc Full timeDescription: **Industrial Maintenance Specialist** **About MMS** Our founders identified a need for professional, well-trained maintenance and repair experts to service companies and keep operations running with minimized downtime. Our MMS Team consists of people with diverse backgrounds, who come together every day committed to 100 percent customer...
-
Maintenance Technician Specialist-1st Shift-east
3 weeks ago
Peoria, United States Manufacturing Maintenance Solutions Inc Full timeDescription: **Industrial Maintenance Specialist** **About MMS** Our founders identified a need for professional, well-trained maintenance and repair experts to service companies and keep operations running with minimized downtime. Our MMS Team consists of people with diverse backgrounds, who come together every day committed to 100 percent customer...
-
3rd Shift- Maintenance Technician I- Ll Process
2 weeks ago
East Peoria, United States Manufacturing Maintenance Solutions Inc Full timeDescription: **Maintenance Technician I** **About MMS** Our founders identified a need for professional, well-trained maintenance and repair experts to service companies and keep operations running with minimized downtime. Our MMS Team consists of people with diverse backgrounds, who come together every day committed to 100 percent customer satisfaction....
-
Desktop Support Technician
1 week ago
Peoria, United States Ovation workplace Services Full timeJob Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day local Pay: $45,000.00 - $50,000.00 per year **Benefits**: - 401(k) matching - Dental insurance - Health insurance - Life insurance - Paid time off - Vision insurance Schedule: - 8 hour shift - Monday to Friday **Education**: - Bachelor's...
-
East Peoria, United States Manufacturing Maintenance Solutions Inc Full timeJob DescriptionJob DescriptionDescription:Facilities Maintenance TechnicianOverview of Position:As a Facilities Maintenance Technician II at MMS, you’ll perform mechanical, electrical, and systems troubleshooting, repair, and preventive maintenance on equipment in accordance with manufacturer's manuals, diagrams, sketches, etc. This is an mid-level...
