Client Care Coordinator

2 weeks ago

Lake Worth Beach, United States Compassionate Care Full time

**Are you looking to make a difference and provide hope, help and happiness in other people’s lives?**

If you’re someone looking for new opportunities in the home healthcare field, you’ll be excited to hear that due to business growth, Compassionate Care, is looking for a Client Care Coordinator at our Lake Worth office.

Compassionate Care is an experienced provider of referral services of caregivers to those in need in Palm Beach County. We provide Hope, Help and Happiness to our clients by giving them the resources necessary to maintain their independence and remain at home.

**Responsibilities and duties include**:

- Assist with answering & handling incoming calls, enthusiastically responding to client inquiries & caregiver support.
- Complete intake/onboard new clients.

Manage client files to ensure compliance with AHCA and Compassionate Care standards.

Manage client authorizations from MCOs for clients with Medicaid LTC
- Assist with scheduling & care coordination for clients according to client needs & caregiver skillsets to ensure continuity of quality care.
- Communicate with clients regarding their scheduling needs and any changes to their care plan or medical status.
- Proactive client check ins to gather feedback and ensure that all clients are satisfied with the level service and care from caregivers referred.
- Verify time records with schedules and ensure caregivers are utilizing the EVV system.
- Work within HHAExchange to ensure all schedules, rates, client information, caregiver information and data are uploaded and entered correctly.
- Conduct interviews of caregivers to screen them for qualifications, experience, and availability.
- Conduct orientation to complete “new-hire” paperwork & ensure all caregivers have proper documentation in order to be compliant with AHCA and Compassionate Care standards.
- General office support as directed by Administrator or office manager.
- On Call Rotation - Take calls after hours and weekends for all emergencies, scheduling issues/changes, and new client referrals. (Person On Call gets a weekday off the week they’re on call).

**Why join the Compassionate Care team?**
- We offer our employees: _
- Competitive compensation
- PTO (Paid time off)
- 401(k) with employer match
- Health Insurance contribution
- Opportunity for professional growth
- Fun and friendly work environment

**Requirements**:

- Exceptional customer service skills
- Strong attention to detail, time management, organizational skills, and ability to multitask and function with mínimal direction.
- Effective communication skills (verbal and written), documentation skills, interpersonal skills, and problem-solving skills.
- At least 2 years’ experience in the home healthcare industry (Scheduling and/or recruiting experience preferred)
- Highschool diploma or GED (College Degree Preferred)
- Strong computer skills to include Microsoft Excel, Word & Outlook (Experience in HHAExchange or similar scheduling/billing software preferred)
- Must pass Level II FBI Background screening
- Must have a willingness to learn/ Teachable

Pay: From $22.00 per hour

**Benefits**:

- 401(k) matching
- Health insurance
- Paid time off

Schedule:

- Monday to Friday

Work setting:

- In-person

**Experience**:

- Home health: 2 years (required)

Ability to Commute:

- Lake Worth Beach, FL 33460 (required)

Ability to Relocate:

- Lake Worth Beach, FL 33460: Relocate before starting work (required)

Work Location: In person

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