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Customer Service Representative I
4 months ago
**POSITION OVERVIEW**:
**Applications Accepted From**:All Persons Interested
- **Job Classification**:Customer Service Representative I**
**Posting Number**: 33740**
**Division**: PHB / Immunizations**
**Workdays & Hours**:Mon-Fri./8am-5pm**
- Subject to Change
**DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS**
- Screens immunization records for up-to-date status.
- Conducts data entry in the Texas Immunization Registry (ImmTrac2) to ensure up-to-date shot records.
- Provides and documents service linkage that connects client families to internal and external service resources.
- Gathers and collects information to generate reports, activity logs, etc.
- May act as a backup to a customer service section and/or administrative support services - Conducts community projects, presentations and other outreach activities to educate clients and families on the benefits of the Project Milestone program.- Other duties, as assigned
- Performs data entry activities to record information.
- May distribute forms to customers to complete for City services.
- May refer customers who require additional assistance to the appropriate agencies.
- This position may require valid Drives License.
**WORKING CONDITIONS**
**The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.**
**MINIMUM REQUIREMENTS**:
**MINIMUM EDUCATION REQUIREMENTS**
Requires a high school diploma or a GED.
**MINIMUM EXPERIENCE REQUIREMENTS**
**Six (6) months of administrative or customer service related experience is required.**
Substitution: An Associate’s degree may be substituted for the experience requirement.
**MINIMUM LICENSE REQUIREMENTS**
None.
**PREFERENCES**:
**GENERAL INFORMATION**:
**SELECTION / SKILSS TESTS REQUIRED**:
Department may administer skills assessment test
**SAFETY IMPACT POSITION**: No**
**SALARY INFORMATION: GRANT FUNDED POSITION**
**Pay Grade: 13**
**APPLICATION PROCEDURES**
If you need special services or accommodations, 832-393-4632 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
**EOE Equal Opportunity Employer**
**The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.**
**Agency**
- City of Houston
**Address**
901 Bagby St
Houston, Texas, 77002
**Website
