Patient Services Representative Gastroenterology
2 months ago
**This is a benefit-eligible position.**:
**The starting rate for this position is $17.06 per hour and varies based on experience.**:
**Practice and Culture**:
This practice oversees more in-depth surgical diagnoses. Some procedures are done in the office, if need be, such as hemorrhoid banding. Nice, warm, and welcoming environment. You are always working with-in a close group of peers if there are any questions.
**Job Summary**:
Provides clerical support in complex matters to assist in the delivery of quality health care services.
**Essential Functions**:
- Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
- Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.
- Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
- Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
- Responsible for identifying and reminding patients of health maintenance gaps.
- Ability to perform the role of Patient Services Representative, Associate when necessary.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
**How Corewell Health cares for you**:
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more
- Optional identity theft protection, home and auto insurance, pet insurance
- Traditional and Roth retirement options with service contribution and match savings
**Qualifications**:
Required
- High School Diploma or equivalent
- 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience
**About Corewell Health**:
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
**Primary Location**
SITE - Hughes Professional Center - 4100 Lake Drive - Grand Rapids
**Department Name**
Gastroenterology - Grand Rapids - HB
**Employment Type**
Full time
**Shift**
Day (United States of America)
**Weekly Scheduled Hours**
40
**Hours of Work**
8 a.m. to 4:30 p.m.
**Days Worked**
Monday to Friday
**Weekend Frequency**
N/A
- Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category._
- An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team._
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