Customer Service Representative

2 weeks ago

Schuylkill Haven, United States Cardinal Systems Inc Full time

**Cardinal Systems, Inc. is the Republican Herald's 2023 Reader's Choice Award for "Best Place to Work: Manufacturing"**

**Are you ready to dive into a new career?**

**_WE MANUFACTURE FUN_** Cardinal Systems Inc. is one of the nation's largest technologically advanced manufacturers of galvanized steel walls for in-ground swimming pools. In addition to steel walls, we manufacture steel steps and benches, aluminum coping, liner track, deck drains, liner bead and other custom fabrications.

As a part of our customer service team, you will work in a team environment to ensure accuracy and best practices in order entry, dealer inquires, and problem solving to develop and maintain high levels of customer satisfaction.

**Essential Functions of a Customer Service Representative**:

- Answer phones and assist with customer questions and/or requests confidently and completely
- Participate in product training to gain a good understanding of product lines, liner patterns, prices, delivery time, drop ship items, various marketing, promotional services, and similar data, as required.
- General understanding of the Pool Drawing & Quote Request form
- Creating practice quotes in Global Shop
- Complete quotes and enter orders accurately (will be double checked while in training)
- Responsible for learning product part #s
- Gain an understanding of the Return Merchandise Authorization (RMA) process
- Responsible for meeting deadlines and department standards
- Maintain a high level of customer satisfaction
- Demonstrate the ability to be open minded and flexible in thinking and execution of assigned tasks and receptive to new concepts or newly proposed/implemented procedures.
- Maintain a level of quality that meets or exceeds the company standard

**Qualifications for a Customer Service Representative**
- High school diploma or equivalent
- Previous experience in an administrative or clerical role.
- Prolonged periods of sitting at a desk working on a computer
- Ability to occasionally move about in the facility to other departments
- Ability to lift up-to 15 pounds

**1st Shift - 8:30 AM - 5:00 PM (M-F)**

**Here's how **OUR** family takes care of **YOUR** family**:

- Top-notch Benefits Package (Medical, Dental, Vision)
- Competitive additional benefits package including 401k matching
- Generous PTO & 11 Paid Holidays
- Paid Parental Leave (Mothers, Fathers, & Adopting Parents)
- Fully Paid Short/Long Term Disability & Life Insurance
- Clean, Safe, and Comfortable Working Conditions

Cardinal Systems Inc. is a family owned, family-oriented employer that has made employee safety the top priority for over 45 years. Through three generations of family ownership and operation, we continually reinvest in our business to stay on the forefront in quality, service, design, and innovation. Cardinal Systems, Inc. makes it a priority to provide a healthy and safe work environment for its employees.

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