Customer Service

2 weeks ago


Oconomowoc, United States Faith Factory Full time

Data Entry:
Faith Factory, a mental health, recovery, and well-being gift shop, is seeking a dedicated individual to join our team as a Data Entry & Customer Service Associate. This position plays a crucial role in ensuring smooth operations and exceptional customer experiences. We are located inside Rogers Behavioral Health Hospital.

**Responsibilities**:

- Accurately inputting inventory data into the database.
- Maintaining and updating records with precision and attention to detail.
- Performing regular data audits to ensure data integrity and consistency.

Customer Service:

- Providing excellent customer service via in-person interactions.
- Addressing customer inquiries promptly and professionally.
- Assisting customers with product information, and purchases.
- Collaborating with other team members to enhance the overall customer experience.

Administrative Support:

- Assisting with administrative tasks as needed, including filing, organizing documents, and managing correspondence.
- Supporting other employees with various tasks to ensure operational efficiency.

Product Knowledge:

- Developing a comprehensive understanding of the products offered by Faith Factory, including their benefits and uses.
- Providing recommendations and guidance to customers based on their needs and preferences.

Qualifications:

- High school diploma or equivalent; additional education or training in customer service or data entry is a plus.
- Previous experience in data entry, customer service, or a related field preferred.
- Strong computer skills, including proficiency in Microsoft Office and data entry software.
- Excellent communication skills, both written and verbal.
- Exceptional attention to detail and accuracy.
- Ability to multitask, prioritize, and manage time effectively.
- Empathy, patience, and a genuine desire to help others.
- Positive attitude and willingness to work collaboratively in a team environment.
- Knowledge or interest in mental health, addiction, and well-being topics is a bonus.

**Job Type**: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 30 per week

**Benefits**:

- On-the-job training

Experience level:

- 1 year

Shift:

- Day shift

Work setting:

- In-person

People with a criminal record are encouraged to apply

Application Question(s):

- Our hours are Tuesday-Thursday 11-8pm Friday-Saturday 10-7pm and Sunday 10-6pm.

Are any of these days a conflict?

Ability to Commute:

- Oconomowoc, WI 53066 (preferred)

Work Location: In person



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