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Customer Service Representative

1 month ago

Grand Rapids, United States CARELINC MEDICAL EQUIPMENT & SUPPLY CO Full time

**Who We Are**:
CareLinc Medical Equipment is an industry leading supplier of medical equipment in the region. We have 700+ employees spread over 5 states, and our growth is not slowing down Through years of growth and development, CareLinc has added vital services and dedicated support teams to help our customers to the best of our ability. We operate with the sole intent of providing the highest care services that improve and enhance the daily living for our patients

**What will you be doing**:
CareLinc is looking for Diabetes Care Specialists which is a customer service position that works with patients, physicians, manufacturer reps, and insurance companies in facilitating the sale of insulin pumps, CGMs, pump and testing supplies.

The Customer Service Representative must be equipped with a skillset that demonstrates empathy, problem solving skills and the ability to provide appropriate solutions for customers and referral sources. The day-to-day functionality of this job involves servicing a large customer and referral base to fulfill Durable Medical Equipment needs. This individual must have patience and a willingness to go above and beyond to resolve customer / referral concerns while maintaining a positive attitude.

**What is required**:

- Able to pass background checks as it pertains to the position
- 1-3 Years of CGM/Pump experience
- Knowledge of the Microsoft Office suite
- Incredible attention to detail
- Excellent interpersonal and communication skills
- Good time-management skills
- Onsite Training

**What we offer**:

- Competitive Pay
- Remote work option once training is complete
- Medical Insurance - **Recognized in the Top 10% in the Nation within our industry Deductibles as low as $250**:

- Dental Insurance
- Vision insurance
- Additional insurances; Short-Term Disability, Life Insurance, accident, legal, and more
- PTO
- Paid Holidays
- 401K with company match
- EAP - Employee Assistance Program (available immediately to you and your dependents)
- Career Advancement/Development Opportunities
- Van Andel suite ticket drawings

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