Learning Technology Specialist

4 weeks ago


Los Angeles, United States USC Full time

The mission of the USC Suzanne Dworak-Peck School of Social Work is to improve the well-being of vulnerable individuals and communities, advance social and economic justice, and eradicate pressing societal problems in complex and culturally diverse urban environments throughout Southern California, the nation, and the world. Our commitment to this mission is realized through a holistic approach, achieved by providing students with experiential, practice-, and competency
- based learning, and culturally responsive training that is informed by empirical evidence and best practices.

The Learning Technology Support Specialist will be responsible for, but not limited to:

- Providing training and documentation on how to use online learning platforms effectively and efficiently.
- Collaborating with other IT staff to ensure the quality and accessibility of online learning resources and escalate and resolve complex technical issues externally.
- Monitoring and evaluating the performance and usage of online learning platforms and reporting any problems or feedback to the relevant stakeholders.
- Collaborate with the instructional design team to ensure that the technical aspects of online courses align with pedagogical goals and best practices.
- Participate in the evaluation and selection of new educational technologies that align with the needs and initiatives of the School of Social Work.
- Staying updated on the latest developments and best practices in online learning technology and pedagogy.

**Minimum Requirements**:

- ** Minimum Education**: Associate’s degree, or combined experience/education as substitute for minimum education in computer science, information technology, education, or a related field
- ** Minimum Experience**:1 year At least one year of direct experience in providing technical support for online learning platforms such as Canvas, Brightspace, and Zoom

**Preferred Qualifications**:

- ** PREFERRED Education**:Bachelor’s degree in computer science, information technology, education, or a related field
- ** PREFERRED Experience**:At least one year of direct experience in providing technical support for online learning platforms such as Canvas, Brightspace, and Zoom
- Experience or education in Social Work

LI-AW1



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