Technical Support Specialist

2 weeks ago


Milwaukee, United States Tier4 Group Full time

**Summary of Position**:
**Training**:

- An initial training period of 7 weeks is required with hours 8:00 AM - 4:30 PM, Monday through Friday.
- Permanent shifts will begin upon completion of Training.
- Shifts will be assigned based on the requirements of the Job Posting.

**Details of Position**:

- 18-month contract

Shift Needs
- 1st Shift
- 2nd Shift
- 3rd Shift
- Weekends
- Hours will be communicated when extending an offer for the position. Any availability restrictions must be provided before the initial interview (Please include the schedule availability form when submitting).

**Requirements**:

- Associate degree or equivalent work experience is preferred.
- High School Diploma or GED required.
- Ability to type without usage of auxiliary aids and services. 50+ words per minute is recommended.
- Experience with using and supporting MS Office and Outlook is recommended.
- Background in a multi-channel environment is recommended.
- Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
- Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience.
- Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing tech landscape.
- Addresses concerns while engaging and informing clients about the technology environment. Offers ideas related to enhancing the client experience.
- Strong verbal and written communication skills, including the ability to quickly build rapport and create a distinctive client experience.
- Strong analytic skills and ability to solve problems.
- Initiative and motivation to include willingness to share feedback to drive process improvement.
- Keen attention to detail including proficiency in clear and understandable ticket documentation.
- Ability to adapt to the changing needs of the business**.**

**Job Type**: Contract

Pay: $21.62 - $26.03 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Milwaukee, WI 53278 (preferred)

Ability to Relocate:

- Milwaukee, WI 53278: Relocate before starting work (required)

Work Location: Hybrid remote in Milwaukee, WI 53278



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