Help Desk Technician

2 weeks ago

Washington, United States Sprezzatura Management Consulting Full time

**Position Description**

**Roles/Responsibilities**:

- Responsible for providing input and support contractual deliverables including Contractor Project Management Plan (CPMP), Weekly Status Reports, Monthly Status Reports, Quarterly Status Reports as well as Assessment reports completed during the line of work. Will be required to attend meeting with Government personnel as required.
- **Technical Support.** Provide and support on-site support to Government personnel and equipment. Responsible for ensuring all Service Level Agreements (SLAs) are met and maintained through the contract. If not met, responsible for creating and delivering Action Plans to ensure resolution is achieved.

**Skills & Qualifications**:

- High school/GED required

**Other Requirements**:

- Excellent interpersonal skills, ability to communicate and manage well at all levels of the organization and customers at geographically [globally] dispersed sites are essential.
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
- High level of integrity and dependability with a strong sense of urgency and results-orientation.
- Location: Remote. Washington DC
- Veteran Preference: Yes.
- Citizenship/Security: Citizen/Green Card. Must be able to hold a federal security clearance.

Transitioning military and/or Veterans are invited to apply.

Sprezzatura is an equal opportunity employer and offers benefits including healthcare, vacation, and paid sick leave.

**Company Description

  • Help Desk Technician

    6 days ago

    Washington, United States Sprezzatura Management Consulting, LLC Full time

    Position Description Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardware issues. Being a Help Desk Technician documents, tracks, and monitors the...

  • Help Desk Technician

    1 week ago

    Washington, United States Sprezzatura Management Consulting Full time

    Job DescriptionJob DescriptionSalary: Position Description   Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardware issues. Being a Help Desk Technician...

  • Help Desk Manager

    3 days ago

    Washington, United States Lprs Full time

    The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. The role also involves developing reports...

  • Help Desk Analyst

    4 weeks ago

    Washington, United States cyber technology innovations Full time

    **Help Desk Technician - Desktop Deployment**: The primary responsibility for a Desktop Deployment Technician is to deploy systems to end users in an federal government organization. The technician may also take on additional role focusing on IT Service Desk. The Desktop Deployment Technician manages desktop/laptop inventories. The professional has to make...

  • Help Desk Manager

    3 weeks ago

    Washington, United States Planet Technology Full time

    Full time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okayThis role cannot provide sponsorship, or work C2CHelp Desk Support Manager* Looking for an experienced Help Desk Manager to support a large environment* ServiceNow experience is required, any experience with implementations/administration is a...

  • Help Desk Manager

    3 weeks ago

    Washington, United States Planet Technology Full time

    Full time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okayThis role cannot provide sponsorship, or work C2CHelp Desk Support Manager* Looking for an experienced Help Desk Manager to support a large environment* ServiceNow experience is required, any experience with implementations/administration is a...

  • Help Desk Journeyman

    2 days ago

    Washington, United States Cherokee Nation Businesses Full time

    Job DescriptionHelp Desk Journeyman ***This position requires an active SECRET clearance or the ability to obtain a SECRET clearance to be considered. *** Must reside in the DC, MD and VA area. Fully On-Site. The Help Desk Journeyman will perform support services such as supporting user profile, password resets, company name and address changes, and general...

  • Help Desk Technician

    2 weeks ago

    Washington, United States Addison Group Full time

    Our client is seeking an experienced help desk technician to join their team in D.C. The ideal candidate will have experience providing Tier 1 and Tier 2 support with hardware, software, and application issues.Responsibilities:Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the...

  • Help Desk Technician

    3 days ago

    Washington, United States Addison Group Full time

    Our client is seeking an experienced help desk technician to join their team in D.C. The ideal candidate will have experience providing Tier 1 and Tier 2 support with hardware, software, and application issues. Responsibilities: Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the...

  • Help Desk Technician

    2 weeks ago

    Washington, United States Addison Group Full time

    Our client is seeking an experienced help desk technician to join their team in D.C. The ideal candidate will have experience providing Tier 1 and Tier 2 support with hardware, software, and application issues.Responsibilities:Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the...

  • Help Desk Technician

    2 weeks ago

    Washington, United States Addison Group Full time

    Our client is seeking an experienced help desk technician to join their team in D.C. The ideal candidate will have experience providing Tier 1 and Tier 2 support with hardware, software, and application issues.Responsibilities:Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the...

  • Help Desk Technician

    2 weeks ago

    Washington, United States Addison Group Full time

    Our client is seeking an experienced help desk technician to join their team in D.C. The ideal candidate will have experience providing Tier 1 and Tier 2 support with hardware, software, and application issues.Responsibilities:Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the...

  • Information Technology Help Desk

    1 day ago

    Washington, United States Cielo Full time

    Position Summary Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDCs computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and...

  • Information Technology Help Desk

    1 week ago

    Washington, United States Cielo Talent Full time

    Position Summary Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDC’s computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and...

  • Information Technology Help Desk

    7 days ago

    Washington, United States Cielo Talent Full time

    Position Summary Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDC’s computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and...

  • Information Technology Help Desk

    13 hours ago

    Washington, United States Cielo Full time

    Position Summary Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDC’s computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and...

  • Information Technology Help Desk

    1 week ago

    Washington, United States Cielo Talent Full time

    Position Summary Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDC’s computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and...

  • Help Desk Lead

    6 days ago

    Washington, United States Belcan Full time

    Belcan Government Solutionshas a job for you Job DetailsInformation Technology Help Desk Lead Washington,DC Posted:5/1/2024 Job Description Job ID#: 18054847Job Category: Information TechnologyPosition Type: Time & MaterialsJob Summary:A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at one of our key federalclients. To be...

  • Help Desk Lead

    2 weeks ago

    Washington, United States Belcan Full time

    Belcan Government Solutions has a job for you Job Details Information Technology Help Desk Lead Washington, DC Posted: 5/1/2024 Job Description Job ID#: 18054847 Job Category: Information Technology Position Type: Time & Materials Job Summary: A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at one of our key...

  • IT Help Desk Technician

    7 days ago

    Washington, United States Washington Hebrew Congregation Full time

    Job Summary: Washington Hebrew Congregation is searching for a Tier 1 IT Help Desk Technician. We seek an individual who wants to be part of our community and can provide high-quality technical support and friendly customer service to our various administrative staff at schools two locations. Attributes: - Respectful, ethical, honest, reliable,...