Workforce Planner

**Workforce Planner (Scheduler) - Security Industry**

**About Us**:
Metro One LPSG is the U.S. leader in providing dedicated security and loss prevention services to national clients.

We are a rapidly growing organization transforming the contract security industry and we need talented, committed and determined individuals to help us carry out our mission. Our environment is dynamic, committed to “dedicated service delivery” to our clients and a “best in class” employee experience for our thousands of security and LP officers.

**Workforce Planner Qualifications**:

- Bachelor’s Degree Preferred
- 4+ years of relevant experience
- Experience with scheduling, forecasting, and workforce management software
- Exceptional knowledge of MS Office products and familiarity with database concepts
- Demonstrated analytical and problem solving skills
- Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county and municipal requirements

**Workforce Planner Pay & Benefits**:

- Competitive Compensation based on experience
- Health, Dental, Vision Offered
- Opportunity for Growth
- 401(k)

**Workforce Planner Responsibilities**:

- The Workforce Planner is responsible for the daily operational oversight of a workforce management team typically consisting of workforce analysts and workforce administrators. The Workforce Planner is responsible for scheduling of all personnel for designated portfolios of business; forecasting potential scheduling shortfalls, ad hoc personnel requests.
- The Workforce Planner directs the work of the workforce management team to meet set service level goals
- The workforce management team is primarily responsible for forecasting workloads, forecasting resources required to process workloads, scheduling resources, managing real-time adjustments to resources, and generation of reporting and analysis required to manage these processes efficiently
- The Workforce Planner works with business leadership to coordinate processes to meet the operational and strategic needs of the business, to advise on potential opportunities or hazards that affect the business' ability to meet strategic goals, and to solicit feedback that influence the operations of workforce management
- The Workforce Planner is responsible for directing the work of secondary responsibilities that are unique to individual business units

Proven communication skills: verbal, written, and interpersonal
- Proven leadership skills
- Financial analysis skills
- Experience with forecasting methods and concepts
- Experience with real-time management techniques
- Maintain operational oversight and direction of workforce management forecasting, scheduling, schedule management, real-time management, reporting, and analysis to achieve set service level goals such as adherence to schedule, schedule efficiency, utilization, occupancy, and TSF
- Maintain operational oversight and direction of the workforce management team's secondary responsibilities
- Working with business leadership to provide operational and strategic insight and to receive feedback for workforce management process development and refinement
- Development and management of direct reports, including training, performance management, and adherence to company policy
- Position reports to the Workforce Manager
- Accountable for direct supervision of the work activities of others
- In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates
- Travel based on the needs of the business (10% of the time or greater)

Metro One is an Equal Opportunity Employer committed to embrace diversity.

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday
- On call

**Experience**:

- Schedule management: 3 years (preferred)
- Workforce management: 3 years (preferred)
- Kronos: 3 years (preferred)

Work Location: In person