Regional Global Accounts Coordinator

3 days ago

Orlando, United States Booking.Com Full time

The position supports the Global Accounts regional team in all its operational tasks, implements plans and operational activities. This person will establish or modify aspects to better support SLAs crafted with internal or external collaborators, in support of commercial and operational critical metrics. This role provides solutions to operational roadblocks and inefficiencies encountered with Global Accounts partners. In addition to supporting the goals mentioned above this role will collaborate closely with several departments, including Central and Local Partner Services Support teams, Regional counterparts, and the Connectivity Team.

**What You'll Be Doing**:

- Inbound management: being the first point of contact to both internal and external collaborators;
- Provide support to partners and (Sr.) Key Account Managers in day-to-day operations;
- Responsible for new property activation globally for properties opening with assigned global chain portfolio;
- Leads Partner specific projects;
- Leads Partner Access and Login Management;
- Creation of (standard operating) procedures with relevant parties and keeping documents up to date for local hotel teams based on information provided by chains;
- Operational ownership of account optimization and projects: such as promotion implementation or content configurations;
- Increase listing accuracy through configuration, product, and settings ensuring all agreements and actions are implemented;
- Supporting resolving chain partner concerns (EG: Mass issues, room/rate discrepancies) and managing requests;
- Support, guide, and educate local teams on operational chain elements;
- Designing and creating procedures with collaborators;
- Attend partner meetings and calls where needed to influence, educate, support, and co-create solutions to and with enterprise partners on operational topics;
- Handle partner calls.

**What You'll Bring**:

- Fluent in English, written & spoken;
- Niche understanding of operations, tools;
- Process driven and task oriented;
- Creative, problem solving approach;
- Demonstrates high attention to detail and accuracy;
- Strong written and verbal communication skills, and presentation skills;
- Time management and organizational skills;
- Ability to complete tasks with mínimal supervision;
- Demonstrates prior experience in the efficient execution of and improving upon operational processes at a regional, global or enterprise level is a plus.

**What We'll Provide**:

- Medical, life, and disability insurance*
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
- Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
- Collaborative, friendly and diverse culture
- Referral Program
- This role **does **come with relocation assistance
- This role **doesn’t** come with visa assistance
- The **Regional Global Accounts Coordinator **role will have an hourly range of: $25.67 - $28.50
- Additional Annual or Quarterly bonus potential (role dependent)
- Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Should you require accommodation to do this role please let us know

**Pre-**Employment** **Screening**:

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