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Operations Director, Community Health Equity Leader

3 months ago

Boston, United States Boston Medical Center Full time

***:
Boston Medical Center Health System is a ~$7B system whose mission is to provide Exceptional Care without Exception. The Health System includes a tertiary academic medical center a network of community health centers, a health plan and an affiliated accountable care organization.

The Operations Director will work with a multi-disciplinary team to design this program including workflows, staffing, and governance structure. The role will also require partnership and engagement with community-based partners to implement programs and initiatives to improve community health equity. Following the initial design and planning, they will serve the role of both administrative lead for the program organizing and supervising the operational work of the team, and working closely with clinical governance, acting as liaison with all the relevant departments and continuing to refine the design of the program as it grows. Clinical experience is welcome but not required. Operational experience required.

**Position: Operations Director, Community Health Equity**

**Department: Population Health**

**Schedule: Full Time**

**ESSENTIAL RESPONSIBILITIES / DUTIES**:
BMCHS and other healthcare partners are building a team that aims to reduce disparities in health outcomes contributing most to premature mortality and health inequities across our primary care population and members of the communities served by BMC and other healthcare partners. The Operations Director will work in partnership with the leadership of Population Health, the Health Equity Accelerator, and other key clinical and operational stakeholders across BMC and other healthcare partners to design and implement a community based program to reduce disparities. The vision of this team is to create a community-based model that provides enhanced supports to patients with diabetes and/or hypertension. The program will staff a team of clinical specialists in pharmacy, nutrition, social work, and nursing as well as community health workers, population health and outreach specialists that will care for patients in the community based program. In addition, the team will lead necessary data architecture work to implement innovations such as a patient registry tool and be responsible for research evaluation.
- Lead the design of the Community Health Equity team in partnership with a multidisciplinary group of leaders from Population Health, the Health Equity Accelerator, and other key clinical and operational stakeholders across BMC and its partners to design community health equity programs, identify performance opportunities, set measurable targets, and develop central and local support processes to drive equity improvement. Design activities will include workflows, staffing, and governance structure.
- Partner with Human Resources to source, interview, and select staff for the Community Health Equity team.
- Prepare, justify and present strategic plans, business cases and budgets; while measuring and reporting the impact of different strategies and programs.
- Work requires the analytical ability necessary to analyze operations, develop systems and programs to coordinate the efficient flow of patient visits, treatments and appointments, develop short
- and long-term strategic to meet objectives, develop operating and capital budgets, evaluate productivity, and develop business plans.
- Partner with data analysts and clinical IT to design a workflow to provide access to enrollees patient information with relevant staff members (e.g. CHW, RN, Pharmacists, RDs) and close the loop with communication back to primary care providers.
- Work requires advanced interpersonal skills and political savvy necessary to work effectively with multi-disciplinary work groups (e.g., physician practice groups, hospital administrators and managers, nurse management staff, fiscal staff and professional staff), act as a liaison to medical staff, negotiate contracts and purchasing agreements, effect changes in operations, policies, procedures and systems and provide guidance and direction to assigned managers. Advanced interpersonal skills are also required to work effectively in a matrix style organization where reporting areas often have complex relationships with the hospital and division (e.g., Physician Practice Groups, Contracted Services, and Nurse Management Structures).
- Supervise the operational work of the team, act as liaison with all the relevant departments and community organizations and continue to refine the design of the program as it grows. Develop and monitor a set of KPIs to track reach and outcome of the team’s work.
- Support Partnerships Manager in creating bi-directional processes for exchanging patient information with community organizations.
- Partner effectively with community programs and service organizations in the design, implementation, and sustainability of the program.
- Approve and implement administrative policies and procedures. Recommend and implem