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Call Center Representative

4 months ago

Fort Wayne, United States AE Landscape Borders Full time

We are searching for a Call Center Representative who wants to join a fun, competitive, and growth-oriented position. This position plays a crucial role in driving our marketing efforts and ensuring our customers receive exceptional service.

**Position**: Call Center Representative

**Department**: Call Center

**Location**: Fort Wayne, IN

**Reporting to**:Marketing Manager/Supervisor

**What You'll Do**:
As a Call Center Representative at AE Landscape Borders, you will play a vital role in assisting homeowners with their home improvement needs. Your responsibilities will include:
**Customer Assistance**: Answering incoming calls and providing homeowners with information on our services, products, and pricing.

**Appointment Scheduling**: Setting up appointments for homeowners to meet with our home improvement experts.

**Problem Solving**: Addressing customer inquiries, resolving issues, and ensuring satisfaction throughout the customer journey.

**Product Knowledge**: Gaining a deep understanding of our home improvement offerings to effectively communicate their benefits.

**Data Entry**: Accurately documenting customer information and service requests in our system.

**Qualifications**:

- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and a passion for helping others.
- Ability to handle a high volume of calls while maintaining professionalism.
- Basic computer skills and familiarity with call center software are a plus.
- Previous customer service experience is preferred but not required.

**Why Choose AE Landscape Borders?**
- Competitive compensation package with performance-based incentives.
- Ongoing training and development opportunities to enhance your skills.
- Supportive team environment with opportunities for growth and advancement.
- Helping homeowners transform their spaces and improve their lives

**How to Apply**:
**Job Types**: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person