Product Support Specialist
2 weeks ago
**Primary Location** US-IL-Northfield
- Medline Industries, LP is looking to hire a Product Support Specialist to support our Lab division This would be a hybrid role with in office days Tuesday, Wednesday, and Thursday. This individual will provide in depth knowledge and support to various internal product and sales teams.
**Responsibilities**:
- Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
- Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
- Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
- Accurately cross-reference and/or research external brands to identify corresponding Medline products.
- Report product issues/concerns.
- Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
- Provide focus on Web updates. Write/update product attributes.
- Utilize, upload or delete data in master data file.
**Education**
- High school diploma or equivalent.
**Relevant Work Experience**
- At least 1 year customer service or healthcare experience
**Additional**
- Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
**PREFERRED QUALIFICATIONS**:
**Education**
- Bachelor’s degree.
**Relevant Work Experience**
- Previous healthcare experience.
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