Textile Sales Associate

3 weeks ago

South Bend, United States Goodwill Industries Group Full time

**_Job Objective:_**:
To receive, sort, price, tag, and stock donations, keeping the flow of donations moving quickly from drive-thru to the sales floor, and to generally aid in the smooth operation of a fast-paced retail store. Position reports to Store Management and/or Production Supervisor who evaluates performance annually.

***:
**_ Essential Job Functions:_**:

- Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
- ** Production**:

- Sort, price, size pants and tag for sale all donated têxtile and accessories at a rate of 80 pieces per hour within quality standards.
- Accurately track quantity of goods processed.
- Move carts containing goods to be processed.
- Process donations and move merchandise directly to sales floor.
- Empty donation box and process donations.
- Empty trash into compactor as needed.
- Put out stock by category in a timely manner while watching for exceptions to standard pricing.
- Maintain Kaizen standards.
- ** Cashiering**:

- Accurately count money and make change.
- Accurately ring register being aware of proper pricing.
- Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.
- Properly bag merchandise.
- Alert management regarding altered tickets.
- Communicate specials to customers.
- Acknowledge all customers and contributors in a helpful & friendly manner.
- Refer customers to management as warranted.
- Watch for shoplifting, for ticket switching and for non-store people in unauthorized areas.
- Maintain safe working and shopping environment.
- Ask every paying customer if they would like to Round Up (their change goes to support our Mission)
- Know how to properly use the overhead paging system and be able to make promotional announcements.
- ** Attend the Donation Drive Thru**:

- Answer the door as soon as the buzzer rings and politely greet the donor.
- Promptly unload donations for donor.
Be able to refuse unacceptable items politely.
- Keep a tally of Drive-Thru customers.
- Answer all telephone calls in a professional manner by at least the 3rd ring.
- Assist callers if possible.
- Direct all other calls to management.
- Log truck as requested by management.
- Prepare incoming stock by sorting, sizing, pricing, and hanging as necessary.
- Perform other duties as assigned by supervisor.

**_ Required Skills/Abilities: _**:

- Must be well groomed and personable.
- Some familiarity with current clothing, shoe styles, furniture, toys, wares, brand names, materials, prices, etc.
- Ability to read, write and do simple math functions.
- Ability to make quick correct decisions.
- Ability to deal with the public and co-workers in a tactful manner.
- Ability to work a flexible schedule.
- Must have effective communication skills.
- Ability to follow standard retail practices.
- Follow dress code and wear designated identification as provided.
- Ability to handle a standard retail environment with significant dust.
- Ability to work in the back-room process, light industrial area.
- Ability to work outside of retail store.

**_
Equipment Used:_**:

- Dolly
- Flat cart
- Dump carts
- Poly carts
- Totes
- Z racks
- Barrels
- Tagging gun
- Hangers
- Cash register
- Telephone
- Calculator
- Wooden crates
- Ladder
- Office supplies
- Stickers and tags
- Forklift, must be 18 with certification
- Pallet stacker
- Pallet jack
- Compactor, must be 18 to operate.

**_
Physical Requirements: _**:

- Must have good eyesight, speech, and hearing.
- Must have good physical stamina and moderate mobility as well as the ability to walk, lift, bend, stoop, reach, and work on feet for 8 hours a day.
- Ability to move filled boxes, barrels and Z racks weighing no more than 50 pounds.

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