Dps - IT - Network Support Specialist Iii, In-car

2 weeks ago

Houston, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

**DPS - IT - Network Support Specialist III, In-Car - 0289** **(**00042022**)**

**Organization**: TEXAS DEPARTMENT OF PUBLIC SAFETY

**Primary Location**: Texas-Houston

**Work Locations**: HOUSTON R2 HQ (WEST RD) 12230 WEST RD 12230 WEST RD JERSEY VILLAGE TX 77065 Houston 77065

**Job**: Computer and Mathematical

**Employee Status**: Regular

**Schedule**: Full-time

**Standard Hours Per Week**: 40.00

**State Job Code**: 0289

**Salary Admin Plan**: B

**Grade**: 21

**Salary (Pay Basis)**: 4,800.00 - 5,500.00 (Monthly)

**Number of Openings**: 1

**Overtime Status**: Exempt

**Job Posting**: May 6, 2024, 9:57:09 AM

**Closing Date**: May 20, 2024, 11:59:00 PM

**Description**

**GENERAL DESCRIPTION**: Perform complex (journey-level) professional and technical work analyzing and improving various Departmental components and assisting technicians with highly complex automated systems in Wide Area Networks (WANs), Local Area Networks (LAN), Metropolitan Area Networks (MAN), and in car CAD systems. Work involves supporting disaster recovery and response, mobile command support and response, server maintenance. Provide support to multiple operating systems, software, and Vehicle Mobile Networking Wireless technology. May train others. Work under general supervision, with moderate latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

**ESSENTIAL DUTIES / RESPONSIBILITIES**:
4. Receive, install, identify, test, and document receipt and configurations of hardware, network, and software products in field offices, and assist others in large installations.

5. Troubleshoot and assist with the maintenance of virtual hardware, recorders, SQL servers, monitors, printers, Ethernet switches, routers, hubs, telephony equipment, and other needed peripherals; diagnose, troubleshoot, and resolve operating problems.

6. Develop training modules and materials, and present individual and/or group training sessions to users.

7. Maintain current knowledge of standards and procedures for PC utilization to keep users informed of factors applicable to their operations.

8. Audit systems for unlicensed software.

9. Conduct cost analysis and prepare purchase memoranda and budget recommendations relating to Department hardware and software operations.

10. Respond to District Disaster Centers, State Operation Centers, and disaster events as needed.

11. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.

12. Perform other duties as assigned.

**Qualifications**

**GENERAL QUALIFICATIONS and REQUIREMENTS**:
**Education **- Graduation from an accredited four-year college or university with a major in Computer Science, Data Processing, or a related field is required.

**Experience** - Minimum of two (2) years’ experience involving the support of hardware and software configurations in a networked environment, including work experience in resolution for wireless networking management technology is preferred.
- Substitution Note:_ Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.

**Licensure and/or Certification** - Must possess a valid driver license from state of residence. TLETS certification with TCIC/TLETS mobile, are required certifications every two (2) years.

**Regulatory knowledge** - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

**Interpersonal Skills** - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

**Organizational and Prioritization Skills** - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

**Presentation/Communication Skills** - Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

**Research and Comprehension** - Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.

**Analytical Reasoning/Attention to Detail** - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

**Confidentiality and Protected Information **- Must demonstrate an ability to responsibly ha

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