Manager - Ambulatory Site (Bass Center)

4 weeks ago

Palo Alto, United States Lucile Packard Children's Hospital Full time

**Clinical Services**

**1.0 FTE, 8 Hour Day Shift**

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

**Job Summary**:

- This paragraph summarizes the general nature, level and purpose of the job._

Reporting to the Director, the Ambulatory Site Manager integrates physicians, staff and operations of multiple specialties to practice within one location(s) to create a cohesive and aligned patient-centered experience throughout the ambulatory site. Performs personnel management and provides leadership, training and oversight to all staff working within the site. Works with practice managers and clinical chiefs to coordinate staffing, supplies, equipment, etc to support the practice of each specialty providing care within a given site. Supports site planning for new buildings and coordinates moves within existing buildings that are under the oversight of this position. Provides oversight and support for all operations within the building, including coordination with ancillaries and therapies that may be represented within the space.

**Essential Functions**:

- The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned._
- Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings._

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.
- Working with LPCH Administration and physicians and clinic staff within designated site, provides operational oversight for day to day site management including personnel management, patient experience standards, and overall coordination and flow within a multi-specialty FPO practice.
- Partners with LPCH Administration, Practice Managers and physicians at Practice Site to develop strategic and tactical plans and objectives for the practices; meets agreed upon results and retains the organizations required to meet outlined objectives in the area of site specific service expectations, clinic utilization and staffing, expense management, etc. Provides regular and ad hoc reporting related to site's performance.
- Manages site and personnel in accordance with Lucile Packard's Patient Quality Management system utilizing daily visual management tools and Lean processes for problem-solving and education.
- Establishes and maintains administrative policies, procedures, processes, and standards for the outpatient clinics; ensures business policies and procedures are congruent with established clinical practices and standards. Communicates issues and risks to the Director.
- Responds and analyzes patient complaints at site of responsibility, identifying trends, and spearheading resolution within assigned location.
- Actively and constructively participates in physician network and FPO Leadership Teams and other intra* and interdepartmental meetings to assure smooth workflow across departments
- Develops and monitors budget for controlling operational and capital expenses.
- With direction from the practice manager, assumes the site specific responsibilities of on-boarding of new physicians and allied health professionals to a given site
- Recruits, hires and manages staff at Practice Site; including assistant clinic managers if assigned to a site. Anticipates a change in practice needs, patient volume, and new service offerings at Site to ensure those physicians' practices are well supported while meeting cost and service goals.
- Works closely with the physicians and allied health professionals, including efficient communication to develop protocol and assure practice needs are met.
- Coordinates and implements space planning and construction or other special projects.
- In collaboration with Practice Managers, orders clinical, office and stationary supplies, arranges for maintenance, repair smooth functioning, purchase of new equipment for physicians and staff, including workstations, business and medical

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