Admin Assistant/multilingual

This is entry-level administrative staff work that provides important assistance to our personal and commercial lines departments. This position is in need of a Chinese-speaking (Mandarin/Cantonese) individual that can help translate for our Chinese-speaking clients. Primary functions are interpretation, admin assistance, and taking inbound customer calls.

**Salary**: $17.00 - $18.50 per hour
**Benefits**
Hourly Base Salary + Bonus Opportunities

Mon-Fri Schedule

Hands on Training

Paid Time Off (PTO)

Career Growth Opportunities

Evenings Off

Life Insurance

Health Insurance

Dental Insurance

Retirement Plan

Costco Membership

**Responsibilities**
- Professionally answer all incoming calls and forward them to appropriate office personnel.
- Perform various administrative tasks such as typing memos, filing, preparing spreadsheets, and prospect research.
- Scheduling appointments and meetings for employees and coordinating with clients regarding the meetings
- Assist the President, VP, and office manager from time to time on various projects.
- Complete new Homeowner and Auto quote request forms.
- Takes initial information from the client, prepares request form, and distributes to appropriate CSR for processing.
- Provide interpretation for inbound Chinese-speaking clients (new and existing clients)
- Return all business phone calls within 4 hours
- Assist the Personal Lines and Commercial CSRs as needed
- Help assist the marketing department with contacting Chinese business owners

**Requirements**:

- Must be fluent in Mandarin/Cantonese
- Must be fluent in English
- High school diploma required
- Proficiency in Microsoft Word, Excel, and Outlook
- Adaptable, flexible, and takes initiative
- Dependable, punctual, and reliable with a strong work ethic
- Professional attitude and appearance

**Skills needed**:

- Excellent interpersonal skills - to ensure visitors have good first impressions and feel welcomed.
- Excellent organizational skills
- Excellent communication skills both written and oral
- Technology skills
- Multitasking skills

**Company Description