Team Assistant

3 weeks ago

Washington, United States Better Business Bureau (BBB) Full time

**Team Assistant**

Better Business Bureau (BBB) is an international not-for-profit organization dedicated to promoting and fostering the highest ethical relationships between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence. We are not strictly a “consumer advocate,” nor are we a “pro
- business” entity. In fact, our focus is on the middle ground between buyers and sellers: we work to create, support and maintain a safe, fair, thriving marketplace.

Vision: An ethical marketplace where buyers and sellers trust each other.

Mission: BBB’s mission is to be the leader in advancing marketplace trust. We do this by:

- Setting standards for marketplace trust
- Encouraging and supporting best practices by engaging with and educating consumers and businesses
- Celebrating marketplace role models
- Calling out and addressing substandard marketplace behavior
- Creating a community of trustworthy businesses and charities

Currently, we have two immediate openings available in our Operations Department for organized, energetic, professional, customer service centric individuals with the ability to multitask.

**Benefits**
- 100% pre-tax contribution matching 401(k) Safe Harbor Plan
- Paid training
- Metro card allowance
- Medical, Dental, and Vision Insurance
- Section 125 plan (pre-tax deductions, reducing your taxable income)
- Paid Life and Disability Insurance
- Paid holidays
- Paid discretionary time off that can be used after your first 3 months
- Paid vacation time
- A hybrid work model available after 90 days

**Qualifications**
- Excellent written and verbal communication skills
- Ability to organize, prioritize and manage multiple responsibilities
- Experience in customer service, data entry, and research preferred
- College degree in related field may be substituted for experience

**Team Assistant Positions**

Both positions require a patient and stable work style and consistency in dealing with repetitive routines. The job demands a goal-oriented, cooperative, agreeable and empathic listener who gets along with others and enjoys being helpful to them. A customer service, team-oriented focus is of utmost importance along with exceptional written and verbal communication skills. The job requires attention to the details and nuances of each situation, operating with better-than-average accuracy, with careful attention to the quality of the work, and an ability to maintain calm in stressful situations.

Business Relations Team Assistant specific duties:

- This is an entry level position that we hope to advance the right person to an Accreditation Review Analyst position.

Dispute Resolution Team Assistant specific duties:

- This position will help in the processing of consumer complaints and assist the team with any assigned tasks.
- Provide customer service to consumers and businesses which will include, but is not limited to, information regarding their complaints, general information generated from our database, and referrals to appropriate agencies.
- They will engage in consistent and timely correspondence with the parties, update BBB records, refer appropriate complaints to other BBB’s, and all other duties assigned.
- This is an entry level position that we hope to advance the right person to a Dispute Resolution Analyst position.

Pay: $36,400.00 - $37,440.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Commute:

- Washington, DC 20005 (required)

Work Location: In person

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