Reservations Manager

1 week ago

Coronado, United States Hilton Full time

An Experience Planning & Reservations Manager is responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This is a training and revenue focused position. Responsible for on-boarding and all Hilton and hotel training requirements. Developing specific and targeted training initiatives to support the revenue goals and expectations of Experience Planners.

**What will I be doing?**

As an Experience Planning & Reservations Manager, you would be responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

- Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, occupancy, selling guest rooms, and all resort activities and special event tickets, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
- Serve as liaison with Experience Planning/Reservations teams company-wide
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
- Recruit, interview and train team members
- Calculate, prepare and generate designated reports, including, but not limited to agent productivity.
- Develop and revise call volume and experience planning forecasts
- Develop and conduct targeted training to support sales and revenue goals.
- Be current on all Resort activities, events, dining options etc.
- Be able to perform and supervise all essential responsibilities and expectations of the supervisor, experience planning.
- Assist the team to achieve work efficiencies and individual sales goals and targets.
- Support team during high call volume.
- Active coaching to ensure all experience planners/reservations are able to meet and exceed guest demands and expectations.
- In-depth knowledge of Hotel room types, all resort amenities and activities offered, Hilton Honors Program, Del Membership, wholesale contracts and travel agent inquiry and commissions.

**Salary Range**:
The annual salary range for this role is $74,000.00 - $132,000.00 and is based on applicable and specialized experience and location.

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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