Seasonal - Resort Concierge & Reservations

2 weeks ago

Coronado, United States Hilton Full time

**THIS IS A SEASONAL POSITION**

Resort Concierge & Reservations Agents pro-actively solicit and process reservations in a timely manner following Hilton/Hotel/Department guidelines and standards. Professional, courteous and friendly tone of voice and proper phone etiquette is expected at all times. In-depth knowledge of Hotel room types and all resort amenities and activities offered.

**What will I be doing?**
- Confirming Reservations: Process all types of reservations efficiently including billing and routing with an accuracy score of at least 90% based on a sample of 10 randomly pulled reservations to be monitored and scored at least once a month.
- Itinerary Planning: Answer all calls utilizing standardized greeting, sales techniques and philosophy (Aspire) to discover guest's needs and wants and develop an itinerary proposal to encompass all, but not limited to room accommodations, dining options, pool and beach activities, spa and fitness and any other resort or off-resort activities that will enhance the guest experience.
- Create Dining and Special Events Reservations: Utilizing approved restaurant booking platform (currently OpenTable) to create and confirm dining reservations. Must be proficient within 90 days of hire and expert level within 180 days. To be successful, Resort Concierges must be able to feature at least 3 menu items from each outlet and know the outlet's hours of operations.
- Create and confirm Resort Activities: Utilizing approved activity booking platform (currently RealTimeReservations) to create and confirm all resort activities such as pool cabanas, del beach rentals, del venture, fitness classes etc. Must be proficient within 90 days of hire and an expert level within 180 days. To be successful, experience planners must be able to feature at least 3 pool and beach activities and know the hours of operations.
- Create Spa reservations: Utilizing spa and fitness booking platform (currently book4time) to create and confirm spa services. Must be proficient within 90 days of hire and an expert level within 180 days. To be successful, experience planners must be able to feature at least 3 spa menu items and fitness programs and know the hours of operations.
- Mobile Resort Concierge: Periodically and may be as often as daily, perform duties as a “mobile resort concierge” to solicit resort guests and visitors throughout the resort to enhance their experience by offering information about the resort that may lead to generating a sale/reservation. Mobile Resort Concierges will be assigned to high traffic areas at specific times of the day to be determined by the department supervisor / manager / leadership team. Mobile Resort Concierges may be required to wear hotel provided attire / uniforms that might change from time to time to compliment resort events and seasons. Agents must meet daily minimum sales goals and achieve monthly goals and quotas that will be determined based on but not limited to hotel occupancy, arrival pattern and department revenue targets.
- Perform qualified out-bound calls to facilitate guest experience planning throughout the resort. Outbound call leads may be in-house guests, guests with future reservations, (all booking types), or non-hotel guests.
- Perform any task related to reservation inquiries, communicating with guests, or anything related to the guest experience, as determined and assigned by any member of the department leadership team.
- Assist with inquiries from Travel Agents, Hilton Reservation and Customer Care Team and all internal departments such as, but not limited to, leisure sales, sales and catering, front office etc
- On a regular basis, perform suite breakdown, check for duplicate reservations, perform future reservations accuracy audits, and follow up on any deposit requirements.

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the fi

  • Seasonal - Resort Concierge & Reservations

    2 weeks ago

    Coronado, United States Hilton Full time

    Seasonal - Resort Concierge & Reservations **THIS IS A SEASONAL POSITION** Resort Concierge & Reservations Agents pro-actively solicit and process reservations in a timely manner following Hilton/Hotel/Department guidelines and standards. Professional, courteous and friendly tone of voice and proper phone etiquette is expected at all times. In-depth...

  • Resort Concierge

    1 month ago

    Coronado, United States Hotel del Coronado, Curio Collection by Hilton Full time

    DescriptionTHIS IS A SEASONAL POSITION Resort Concierge & Reservations Agents pro-actively solicit and process reservations in a timely manner following Hilton/Hotel/Department guidelines and standards. Professional, courteous and friendly tone of voice and proper phone etiquette is expected at all times. In-depth knowledge of Hotel room types and all...

  • Resort Concierge

    3 weeks ago

    Coronado, United States Hotel del Coronado, Curio Collection by Hilton Full time

    DescriptionTHIS IS A SEASONAL POSITION Resort Concierge & Reservations Agents pro-actively solicit and process reservations in a timely manner following Hilton/Hotel/Department guidelines and standards. Professional, courteous and friendly tone of voice and proper phone etiquette is expected at all times. In-depth knowledge of Hotel room types and all...

  • Resort Concierge

    3 weeks ago

    Coronado, California, United States Hotel del Coronado, Curio Collection by Hilton Full time

    THIS IS A SEASONAL POSITION Resort Concierge & Reservations Agents pro-actively solicit and process reservations in a timely manner following Hilton/Hotel/Department guidelines and standards. Professional, courteous and friendly tone of voice and proper phone etiquette is expected at all times. In-depth knowledge of Hotel room types and all resort amenities...

  • Resort Concierge

    1 month ago

    Coronado, California, United States Hotel del Coronado, Curio Collection by Hilton Full time

    THIS IS A SEASONAL POSITION Resort Concierge & Reservations Agents pro-actively solicit and process reservations in a timely manner following Hilton/Hotel/Department guidelines and standards. Professional, courteous and friendly tone of voice and proper phone etiquette is expected at all times. In-depth knowledge of Hotel room types and all resort amenities...

  • Resort Concierge

    3 weeks ago

    Coronado, United States Hilton Full time

    Resort Concierge & Reservations Supervisor As the Resort Concierge & Reservations Supervisor, you would be responsible for assisting the Director of Guest Experience Planning & Reservations in supervising a department of 30+ team members including Reservations team and Del Services team members, driving opportunities to maximize revenue, guest satisfaction...

  • Resort Concierge

    3 weeks ago

    Coronado, United States Hotel del Coronado, Curio Collection by Hilton Full time

    Description As the Resort Concierge & Reservations Supervisor, you would be responsible for assisting the Director of Guest Experience Planning & Reservations in supervising a department of 30 team members including Reservations team and Del Services team members, driving opportunities to maximize revenue, guest satisfaction and team member engagement....

  • Resort Concierge

    3 weeks ago

    Coronado, California, United States Hotel del Coronado, Curio Collection by Hilton Full time

    As the Resort Concierge & Reservations Supervisor, you would be responsible for assisting the Director of Guest Experience Planning & Reservations in supervising a department of 30 team members including Reservations team and Del Services team members, driving opportunities to maximize revenue, guest satisfaction and team member engagement. The focus of this...

  • Resort Concierge

    5 days ago

    Coronado, California, United States Hilton Full time

    As the Resort Concierge & Reservations Supervisor, you would be responsible for assisting the Director of Guest Experience Planning & Reservations in supervising a department of 30+ team members including Reservations team and Del Services team members, driving opportunities to maximize revenue, guest satisfaction and team member engagement. The focus of...

  • Resort Concierge

    3 weeks ago

    Coronado, California, United States Hilton Full time

    As the Resort Concierge & Reservations Supervisor, you would be responsible for assisting the Director of Guest Experience Planning & Reservations in supervising a department of 30+ team members including Reservations team and Del Services team members, driving opportunities to maximize revenue, guest satisfaction and team member engagement. The focus of...

  • Seasonal Ambassador

    2 weeks ago

    Coronado, United States Hilton Full time

    Seasonal Ambassador (Host/Concierge) - Ocean Club at Hotel Del Coronado **THIS IS A SEASONAL POSITION** Team Members who encompass the role of Ocean Club Concierge & Membership Ambassador take the initiative to deliver a unique and memorable experience by providing a wide range of services that makes the transaction feel like a part of an elevated...

  • Spa Concierge

    3 weeks ago

    Coronado, California, United States Coronado Island Marriott Resort & Spa Full time

    Additional Information Pay: $24.15/hour, SeasonalJob Number Job Category SpaLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummarySchedule services for individuals and large groups using spa/salon...

  • Spa Concierge

    3 weeks ago

    Coronado, United States Coronado Island Marriott Resort & Spa Full time

    Additional Information Pay: $24.15/hour, SeasonalJob Number 24091081Job Category SpaLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummarySchedule services for individuals and large groups using spa/salon...

  • Spa Concierge

    3 weeks ago

    Coronado, United States Coronado Island Marriott Resort & Spa Full time

    Additional Information Pay: $24.15/hour, SeasonalJob Number 24091081Job Category SpaLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummarySchedule services for individuals and large groups using spa/salon...

  • Spa Concierge

    3 weeks ago

    Coronado, California, United States Coronado Island Marriott Resort & Spa Full time

    Additional Information Pay: $24.15/hour, SeasonalJob Number Job Category SpaLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummarySchedule services for individuals and large groups using spa/salon...

  • Membership Concierge

    2 weeks ago

    Coronado, United States Hilton Full time

    As our Membership Concierge, you will assist with maximization of member and guest utilization of the Club for increasing member satisfaction and increasing revenues. Provides staff support on membership sales and member service related issues. **What will I be doing?** - Handle Club & Del Resort member relations, reservations and special requests (i. e....

  • Seasonal Ambassador

    2 weeks ago

    Coronado, United States Hilton Full time

    **THIS IS A SEASONAL POSITION** Team Members who encompass the role of Ocean Club Concierge & Membership Ambassador take the initiative to deliver a unique and memorable experience by providing a wide range of services that makes the transaction feel like a part of an elevated experience for all guests and Members. **What will I be doing?** - Gather,...

  • Reservations Manager

    3 weeks ago

    Coronado, United States Hilton Full time

    An Experience Planning & Reservations Manager is responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This is a training and revenue focused position. Responsible for on-boarding and all Hilton and hotel training requirements. Developing specific and...

  • Seasonal Doorperson at Hotel del Coronado

    2 weeks ago

    Coronado, United States Hilton Full time

    Seasonal Doorperson at Hotel Del Coronado **THIS IS A SEASONAL POSITION** A Doorperson provides a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included. **What will I be doing?** As a Doorperson, you will provide a transportation service to Guest and visitors as requested,...

  • Seasonal Doorperson at Hotel del Coronado

    2 weeks ago

    Coronado, United States Hilton Full time

    **THIS IS A SEASONAL POSITION** A Doorperson provides a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included. **What will I be doing?** As a Doorperson, you will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior...