Member Services Manager

2 weeks ago

Township of Hamilton, United States RWJ Fitness & Wellness Center Hamilton Full time

**Member Services Manager -Hamilton**

**The Role**:
Member Service Manager is responsible for the welcome feeling all our members & guests deserve every time they enter our facility; to not only meet member’s expectations but to exceed them. The Member Services Manager manages, trains, and supervises Member Service employees at the front desk and in the office including but not limited to greeting members, scheduling appointments, answering telephone and then routing calls, accept payments and account updates, while supervising all patrons in and out of the facility by performing the following duties personally or through subordinate supervisors. Interacts with members to provide information in response to inquiries about products and services and to handle and resolve complaints.

One of the roles of the Member Services Manager is to help accomplish our mission statement. Our mission statement articulates the continuous goal of, “providing the highest quality of medically integrated, motivational and cost-effective services that consistently meet, and often exceed their expectations of value.

This role is not for seasonal employment.

The primary duties of a Member Services Manager include, but are not limited to:

- Manages MS employees in their day to day work activities and assists when needed.
- Hires, schedules, trains and offers both positive and negative feedback in a tactful, constructive manner.
- Supervises and completes tasks such as greeting members, answering telephones, data entry, reception, message delivery, pulling tickets for services, scheduling/confirming appointments and taking payments. Delegates responsibilities to appropriate employees.
- Ensures the front desk is never left unattended and is maintained in a neat and organized fashion.
- Oversees all facility check-ins and is aware of alerted status/notes, then directs members respectfully and appropriately to customer service.
- Supervises and follows all guest, tour, and telephone inquiry procedures.
- Supervises telephone and facsimile services.
- Supervises and presents coupon presentation.
- Keeps all forms, materials, and supplies stocked and readily available.
- Supervises and follows opening and closing procedures.
- Confers with members by telephone or in person to provide information about account, services, refunds, credits or obtain details of complaints.
- Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Obtains and examines all relevant information to access validity of complaints to determine possible causes.
- Refers unresolved member grievances to designated departments for further investigation while keeping General Manager updated.
- Checks to ensure that appropriate changes were made to resolve customers' problems.
- Updates Credit cards, collect payments, or arrange for billing.
- Supervises and follows all POS procedures including a Z-out at the end of every shift.
- Completes payroll and maintains scheduling with approved hours.
- Prepares order for the purchase of office supplies and supervises receiving and shopping of packages to the center.
- Establishes and maintains vendor database for all office products and services

**Qualifications**:

- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Strong communication, interpersonal, and problem-solving skills
- To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be willing to travel to managers’ meetings at any given Fitness and Wellness location or external training and development seminars.

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

Ability to Relocate:

- Township of Hamilton, NJ 08619: Relocate before starting work (required)

Work Location: In person

  • Speech and Language Specialist

    1 month ago

    Township of Hamilton, United States EDEN AUTISM SERVICES Full time

    Looking to join an awesome team in a rewarding environment? Eden Autism is the place for you! We are currently seeking a full-time Speech-Language Specialist to join the team in our Adult Services programs.Our Speech department provides support for Eden's adult participants in order to expand and enhance their overall receptive, expressive and pragmatic...

  • Human Resources Manager

    1 month ago

    Township of Brick, United States BL Manager, LLC Full time

    If you have a passion for Human Resources and love assisting people and are excellent at multi-tasking, then we have the perfect job for you! We are seeking a **Human Resources Manager** to join the **TEAM**! The **HR Manager **will perform human resources and payroll processing-related functions and assist in the operations of HR functions and duties by...

  • Speech and Language Specialist

    1 day ago

    Hamilton Township, United States EDEN AUTISM SERVICES Full time

    Looking to join an awesome team in a rewarding environment? Eden Autism is the place for you! We are currently seeking a full-time Speech-Language Specialist to join the team in our Adult Services programs.Our Speech department provides support for Eden's adult participants in order to expand and enhance their overall receptive, expressive and pragmatic...

  • Sales Manager

    2 weeks ago

    Township of Hamilton, United States Hand & Stone - Corporate Office Full time

    **Benefits**: - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance Hand and Stone Massage and Facial Spa in Hamilton is currently seeking a sales focused Sales Manager to help us drive...

  • Assistant Manager

    4 weeks ago

    Township of Hamilton, United States Crumbl Cookies Full time

    Join the fastest growing cookie company in America. Crumbl Cookies is a fun and upbeat place that needs responsible, reliable and talented leaders to assist in operations, to engage and inspire the crew to deliver outstanding customer service, and to serve up incredible quality cookies to our customers. The Assistant Manager will also work with the rest of...

  • Assistant Sales Manager

    3 weeks ago

    Township of Hamilton, United States Hand & Stone - Corporate Office Full time

    **Benefits**: - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance Hand and Stone Massage and Facial Spa in Hamilton is currently seeking a sales focused Assistant Sales Manager to help...

  • Quick Service Manager

    1 month ago

    Hamilton Township, United States Tropical Smoothie Cafe Full time

    At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food & smoothies with a bit of tropical fun! Our Crew Members are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better.Requirements:Minimum of 1 years of managerial experience in the...

  • Service Advisor

    4 weeks ago

    Township of Hamilton, United States Haldeman Auto Group Full time

    **About Us** At Haldeman Auto Group, our focus is to engage with our community. and offer great services at unbeatable prices. The way we do this, is through our friendly staff. We pride ourselves on continued professional development, because we want to see our employees succeed and grow. If you're an individual who is looking to get started in the...

  • Clinical Manager

    3 weeks ago

    Township of Hamilton, United States Heartland Hospice Full time

    Our Company: Gentiva Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers...

  • Store Production Team Member

    1 month ago

    Hamilton Township, United States Savers Full time

    Description Position at 2nd Ave Thrift Job Title: Store Production Team Member Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We...

  • Customer Service Representative

    3 weeks ago

    Township of Hamilton, United States Home Allegiance Heating & Air Full time

    Overview: We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and...

  • Regional Banker/teller

    4 weeks ago

    Township of Hamilton, United States PNC Financial Services Group Full time

    Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute...

  • Life Enrichment Assistant

    1 month ago

    Township of Brick, United States BL Manager, LLC Full time

    Other organizations sometimes call this role an Activities Assistant, but we believe this role deserves the very special title of **Life Enrichment Assistant**!** At our community, our Life Enrichment Assistants play a key role in enriching our residents to live an active vibrant life! **What will you get to do as a Life Enrichment Assistant?** - Get to...

  • Assistant Store Manager

    4 weeks ago

    Township of Hamilton, United States Mr. Tire Auto Service Centers Full time

    As a Monro Assistant Automotive Store Manager, you will be involved in all aspects of everyday store operations including the efficient, productive, and safe operation of our service bays. The Assistant Automotive Manager position is a great way to start your career at Monro. Starting day 1 you will begin a comprehensive Management training program, covering...

  • Food Service Worker

    2 months ago

    Township of Hamilton, United States RWJBarnabas Health Full time

    **Job Overview**: The main functions of the Food Service Worker are the loading, transporting of the food trucks, washing of dishes, removal of garbage and trash, and overall sanitation of the department. **Qualifications**: - Preferred:_ - High School Graduate preferred or equivalent **Scheduling Requirements**: Part Time Evening **Essential...

  • Food Service Supervisor Foh

    3 weeks ago

    Township of Hamilton, United States Constellation Full time

    **Food Service Supervisor FOH**: **Job Reference Number**:18787 **Employment Type**:Full-Time **Segment**:Dining & Events **Brand**:Constellation **State**:New Jersey (US-NJ) **The Role at a glance**: We are looking to add an experienced, motivated food service supervisor to our Constellation team at Grounds for Sculpture in Hamilton, NJ. As a food service...

  • Personal Banker

    4 weeks ago

    Township of Hamilton, United States PNC Financial Services Group Full time

    Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute...

  • Summer Camp Assistant

    3 weeks ago

    Township of Hamilton, United States Family Transition Support Services Full time

    **Purpose**: To provide a fun and academic program that promotes educational and recreational opportunities for children. **JOIN A WINNING TEAM! Family Transition Support Services** is a respected and reputable social service organization that was founded 1995. We provide after school, summer camp, mentoring, supervised visits, therapy and transportation...

  • Teller Lead

    4 weeks ago

    Township of Hamilton, United States PNC Financial Services Group Full time

    Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute...

  • Executive Administrative Assistant

    4 weeks ago

    Township of Hamilton, United States Water Engineering Services Inc Full time

    We are looking for a well organized, Executive Administrative Assistant with a knack for attention to detail to join our growing team. In this role, you'll play a crucial part in supporting our day-to-day operations, managing office tasks, partnering with DOH for compliance and ensuring smooth communication. If you thrive in a fast-paced environment, excel...