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Outpatient Coordinator

4 months ago

Sugar Land, United States PAM Health Full time

**Outpatient** Office Coordinator**
- If you have a strong sense of medical terminology, this opportunity may be for you_

Maintains referral management and coordinate all outpatient services. Serves as lead support person for the hospital-based and/or freestanding outpatient clinic. Makes recommendations to management regarding scheduling, hiring and performance management of clerical staff, where applicable. Performs other related duties as assigned. This is a nonexempt position.

**RESPONSIBILITIES**

**Pre-admission Process**
- Logs in all referrals/inquiries on the outpatient daily log. Retrieves as much information as possible for the outpatient intake form. Documents

what treatments are needed from the prescription. Notifies Therapist/ Administrator of referral to verify that referral for therapy services meet

admission criteria. Follows-up and documents all referrals in 24 hours or less.
- Verify insurance benefits. Follows Verification of Benefits Policy & Procedure. In case of un-funded or under-funded clients, follow the Charity Care Policy & Procedure.
- Outpatient Scheduling: Schedules patient’s initial visit within 48 hours of approval. If therapist’s schedule cannot accommodate visit within 48 hours, contact supervisor for other options. Contacts patient with a schedule.
- Proper data entry into HMS on all required fields.
- Follows admission process matrix as assigned.

**Admission Process**
- Verifies that intake form is completed. Copies and distributes the intake form and prescription for the therapist, case manager, medical records and

business office.
- Creates patient file with proper documentation for therapist.
- Registers patient in the computer.
- Reviews admission papers with the patient to verify accuracy.
- Copies all insurance cards for business office files.
- Retrieves signature on proper documents, such as promissory notes, release of information, permission to treat, etc.
- Reviews patient outcomes with the patient and begins the outcomes process
- Distributes admission documents
- Makes copies of admissions papers and distributes to appropriate departments.
- Makes patient folder including copies of insurance documentation and deliver to business office.

**Logs and Reports**
- Maintains daily census reports for Outpatient.
- Maintains Outpatient Referral Log. This log will be used to create the following reports: Monthly Outpatient Report, Physician Referral Report.
- Maintains Collection Log. Submits to the Business Office as required

**Discharge Process**
- Assists the patient in completing Outcomes process for each discharge
- Ensure that proper documentation is sent to all necessary parties, i.e. Insurance Companies, Case Managers, Employers, and Physicians in a timely

manner.
- Assists patient in completion of satisfaction survey at discharge

**Dept. Duties**
- Participates in all in service educational activities
- Participates in departmental meetings.
- Serves as lead support/clerical person for the clinic. Makes recommendations to management re: scheduling, hiring, and performance

management, where applicable. Orients new clerical staff, upon hire, and meets ongoing training needs of the clerical staff.
**QUALIFICATIONS**

**Education and Training**: A High School diploma or equivalent is required. Business or Technical School training is preferred. Strong medical terminology is required.

**Experience**: More than one year experience in a medical office position or in a healthcare registration function.

**Knowledge, Skills, and Abilities**:

- The ability to type accurately using various computer software programs, excellent proofreading grammar skills.
- Must have a good command of the English language.
- Highly organized and detailed oriented.
- Must be able to remain calm and level-headed in a fast-paced, multi-faceted environment with frequent interruptions.
- Ability to follow directions accurately and timely, meet deadlines, identify priorities and on occasion, be flexible in his/her work schedule.
- Must be familiar with ICD-9 coding.
- Must have the ability to acquire knowledge of Workers Compensation guidelines, State, Federal and other regulatory agencies related in facility and patient care.
- Must have the ability to follow through on issues related to insurance verification/approval of benefits.
- The ability to work well with managers and staff, promoting a positive attitude and environment.
- The ability to understand computer operations and ability to reason through problems and errors.

**ABOUT US**

**PAM HEALTH **(PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 70 long-term acute care hospitals and physical medicine and rehabilitation hospitals, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to